Field Service Engineer - PVD / CVD / ETCH

Overview

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on-the-job training and tailored development. We value learning, development, industry, and personal growth.

Schedule : Depending on shift needs, either : Mon-Fri, 8 : 00 am - 5 : 00 pm; or Thurs, Fri, and Sat, and every other Wed. 7 : 00 am to 7 : 00 pm

Pay Rate : $27 - $35 Hourly, DOE

Location : Phoenix, AZ

Travel : Ability to travel to Japan for training

Benefits : This position is eligible for WGNSTAR's full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities

• Working from engineering drawings, schematics and technical manuals, performs hands-on field service duties at customer sites, i.e., on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.
• Working from final process results on customer product, can provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance and proper use training to customers and fellow employees on equipment.
• May recommend to customer, fellow employees and factory personnel, equipment modifications or improvements to methods and / or maintenance schedules to enhance the operation and performance of the equipment.
• In a timely manner, submits all necessary documentation, i.e., timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies, procedures and practices. Adheres strictly to guidelines and instructions issued by management.
• Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. As required, may be instructed to take continuing education courses, seminars and in-house / OJT.
• Takes an active role in information training of less-experienced field service engineers.
• Act as key link to customer satisfaction by handling a wide variety of customer service problems, i.e., orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.

Requirements

Physical Effort / Activities

May be required to walk up to 5 miles per day, able to be on feet for 8-10 hrs at a time, ability to bend, twist, push / pull, crouch, kneel in confined spaces, work at heights, on a ladder, and lift up to 50 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits

Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Additional Notes

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages in the workplace, and applies an open-door policy for all employees. Our program encourages people from any background, culture, education, and experience to join the company and build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

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