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HVAC Cooling Customer Engineer-Columbus
HVAC Cooling Customer Engineer-ColumbusVertiv • Westerville, OH, US
HVAC Cooling Customer Engineer-Columbus

HVAC Cooling Customer Engineer-Columbus

Vertiv • Westerville, OH, US
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Overview

Join to apply for the HVAC Cooling Customer Engineer-Columbus role at Vertiv

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area / District Offices, and direct manager.

Responsibilities

  • Rely on direction to accomplish goals
  • Perform a number of work-related tasks
  • Capable of working under direct supervision or independently based upon training
  • Maintain certifications per Job requirements
  • Render on site and phone assistance to customers
  • Communicate with National Technical Support on equipment issues
  • Perform work related tasks according to company guidelines for scheduled maintenance
  • Implement Field Change Notices according to published guidelines
  • Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
  • Operate in a safe manner in accordance with published safety guidelines
  • Must wear appropriate PPE as per company guidelines and accordance with job duties
  • Adhere to work hours policy guidelines – "14 hours rule"
  • Report all work related accidents or injuries within 24 hours to the appropriate personnel.
  • Provide accurate and timely reporting according to company guidelines
  • Timecards, expense reports, mileage reports, ticket closure, forms et al.
  • Maintain individual inventory in accordance with company policy
  • Maintain company property according to company policies
  • Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
  • Provide proper and adequate communication to internal and external customers
  • Provide estimated time of arrival to the customer for where applicable
  • Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
  • Strive to provide all customers a "first time fix" for their equipment
  • Maintain customer satisfaction rates according to company guidelines
  • Attend Customer Meetings as required
  • Maximize productivity by combining service opportunities
  • Complete all work in an efficient and timely manner
  • Capable of making technical and commercial decisions under pressure
  • Properly evaluate site and equipment for appropriate billing status
  • Maintain productive utilization rate according to company guidelines
  • Perform inventory cycle counts according to company guidelines
  • Adhere to company dress code and safety regulations
  • Meet or exceed on-site response time requirements for each customer
  • Understand and comply with company startup / escalation processes and procedures
  • Maintain proper and adequate level of internal communications
  • Perform several work-related tasks
  • Capable of working under direct supervision or independently based upon training
  • Maintain certifications per Job requirements

Qualifications

  • Required experience (one or more of the following)
  • High School Diploma or G.E.D. equivalent
  • HVAC – Certificate Program degree or equivalent experience in the field
  • Six years military experience in a related field
  • Equivalent industry experience with EPA refrigerant license
  • Basic electrical knowledge
  • Interpersonal Skills
  • Professional
  • Reliable
  • Team Player
  • Familiarity with electrical / electronic test equipment and fundamentals
  • Must be able to read and interpret electrical line diagrams and blueprints
  • Working knowledge of OHM's law and HVAC theory
  • Technical skills
  • Ability to make basic site evaluation skills to include : environmental temperature, and general operating conditions
  • Elementary fix / repair techniques based on directed supervision
  • Capable of completing tasks and return unit to full operating conditions based upon directed supervision
  • Ability to summarize and report all work related tasks performed
  • Strong skill sets : Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude

    • Physical & Environmental Demands

  • Regularly required to stand, walk, use hands and fingers, handle or feel objects; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell
  • Frequent sitting and climbing or balancing; vision requirements include close, distant, color, peripheral, depth perception, and focus adjustment
  • Frequent travel by car / van / truck
  • Must be able to lift up to 50 pounds and occasionally up to 75 pounds

    • Notes : Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities as defined by applicable law, provided the individual is otherwise qualified to perform the essential functions of the job and accommodations do not impose an undue hardship.

  • Extreme cold (below 32
  • Extreme heat (above 100
  • Noise Level (Medium / High need to shout to be heard)
  • Working around moving machinery (fork-lifts, tractors)
  • Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
  • Work outdoors (no effective protection from weather)

    • Working Conditions

  • Travel is required
  • Flexible schedules (weekends, evenings, and holidays)
  • May have on-call responsibility
  • Valid driver's license
  • Must be at least 18 years old

    • Our core principles and behaviors guide our work culture and priorities. Vertiv is an Equal Opportunity / Affirmative Action employer.

    We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination.

    Work Authorization : No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. Sponsorship is not provided.

    If you have a disability and need help applying, contact help.join@vertivco.com.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Temporary

    • Job function

  • Management and Manufacturing

    • Industries

  • Appliances, Electrical, and Electronics Manufacturing

    • J-18808-Ljbffr

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    Hvac Cooling Customer • Westerville, OH, US