Inside Sales Supervisor

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Aurora (IL), United States

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Inside Sales Supervisor

159740

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products : we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Aurora, IL (Hybrid 3 days)

Supervisor Inside Sales

The Inside Sales Supervisor will be responsible for inside sales support via the East or West territories aligned with Field Sales. This role will have oversight of the day to day Account Specialist activities and programs. Close and cooperative working relationships with customers, inside sales team, outside sales department and management, along with other departments within the company.

Responsibilities :

• Coordinate and supervise training processes for new Account Specialists and provide on-going training for existing personnel.
• Bi-weekly territory performance review.
• Supervise Account Specialists utilization of CRM and sales tools and recommends opportunities for improvement
• Conduct bi-monthly 1 : 1 coaching meeting with each member of their team
• Recommend opportunities for improvement of inside sales technique or approach based on observations
• Perform direct customer follow-up (including both verbal and written responses) on all difficult or unusual customer care issues
• Be liaison for Account Specialists with the Regional Directors
• Assure weekly meetings with Account Specialist and Account Manager
• Manage Vendor Registration
• Other duties as assigned

More about you :

• High School Diploma or equivalent required, Bachelor's degree preferred
• Further education in Supply Chain Management / Demand Planning a plus
• 5+ years experience in a direct sales capacity, preferably in within the hearing industry
• Previous supervisory experience and / or training in supervision preferred
• Effective verbal and written English communication and compelling sales skills
• Excellent interpersonal skills with a keen customer- and team-orientation
• Must be good at building and maintaining relationships, and be able to lead by example
• Strong time management, organizational, and prioritization skills, with the ability and commitment to follow up
• Excellent analytical and proactive problem solving skills, with an ability to make sales and supervisory decisions based on customer needs and company policies
• Self-starter, with a proven track record in sales
• Proficient computer skills in MS Office Suite and a strong technical aptitude

A minimum of 200Mb / sec download and 10Mb / sec upload speed internet connectivity is required to support any remote / hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer :

• Medical, dental and vision coverage
• Health Savings, Health Reimbursement, Flexible Spending / Dependent Care Accounts
• TeleHealth options
• 401k plan with company match

Company paid life / ad&d insurance

• Additional supplemental life / ad&d coverage available

Company paid Short / Long-Term Disability coverage (STD / LTD)

• STD LTD Buy-ups available
• Accident / Hospital Indemnity coverage
• Legal / ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays
• Paid parental bonding leave
• Employee Assistance Program (24 / 7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused : D&I council and employee resource groups
• Plan rules / offerings dependent upon group Company / location .

This role's pay range is between : $68,000-$82,000.

How we work :

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

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Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.