Service Manager

Service Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description : General Function :

Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core Competencies :

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce

Positions that Report to you : All positions except those listed above or designated by the Store Director

Primary Duties and Responsibilities :

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience :

Supervisory Responsibilities (Direct Reports) :

Physical Requirements :

Working Conditions :

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job :

Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting / Fishing license computer, and money order machine.

Financial Responsibility :

Authorized to purchase merchandise and supplies and order repairs on equipment.

Contacts :

Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality :

Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.