EMS Dispatcher (SSCII)

EMS Dispatcher (SSCII)

Allegiance Mobile Health is looking for experienced dispatchers for our Ellis County 911 dispatch center, which is located in Carrollton, TX. Position is on site in Carrollton, TX and not remote. Carrollton location houses both Carrollton / DFW Comms and Ellis County 911 Comms. For those interested parties based in Ellis County and interested in Ellis County 911 Comms, please note that the Carrollton location is approximately a one hour commute from Ellis County.

Summary : This position is responsible for taking information from customers regarding transports; to ensure transportation is safe, efficient and timely; also to determine what type of transport is needed for the particular situation. The position is responsible for allocating resources through solid decision making to ensure the best possible response times and properly tracks and documents tickets of all relevant events.

Essential Duties And Responsibilities : (Responsibilities include, but not limited to)

• Correctly receives and processes emergency "911" and non-emergency telephone requests for ambulance / emergency medical assistance.
• Utilizes sophisticated Computer Aided Dispatch (CAD) system, which assists in monitoring, updating and controlling the locations and movements of units.
• Receives requests for pre-scheduled / non-emergency ambulance and wheelchair van transportation.
• Obtains and provide mapping and routing information to units.
• Assists customers with a variety of transportation related issues such as selecting the most appropriate vehicle by evaluating the needs and condition of the patient.
• Works closely with customers to ensure the destination facility can accommodate the patient in the method by which they are transported.
• Maintains constant communication with customers and facilities to relay any information regarding a delayed response for a transportation request.
• Responsible for prompt and courteous answering of inbound calls, providing superior customer service, exceptional problem solving skills and ensuring each customer interaction is a positive experience.
• Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation and costs associated with non-covered transportation.
• Assists other team members with solving challenging situations that require "thinking outside the box" to ensure a seamless transport that exceeds the expectations of the customer.
• Provides excellent customer service to the general public as well as callers from healthcare facilities.
• Adheres to company policies and procedures.
• Performs other duties as assigned.

Knowledge And Skills : (Skills include, but not limited to)

Physical Requirements : (Requirements include, but not limited to)

Minimum Qualifications : (Qualifications include, but not limited to)

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Allegiance is an EEO employer as defined by the EEOC.