Security Officer Supervisor

Overview

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https : / / dhss.delaware.gov / dhss / today!

Summary Statement

This is the supervisory level of security officer work, responsible for maintaining the safety and security of visitors, clients, residents, and facility staff by monitoring and protecting state property from trespass, fire, theft, and other hazards. In addition to work performed at the Security Officer level, employees perform and supervise security work, resolve escalated issues, and ensure the proper training and performance of security staff.

Responsibilities

• Enforces safety, security, and orderliness in compliance with applicable policies and procedures.
• Makes regular rounds of buildings, units, and the perimeter to ensure that all is in order and that security devices on doors, windows, or gates are operable and secure.
• Observes individuals for suspicious or threatening behavior and de-escalates potentially sensitive situations. Anticipates the need for / requests higher level assistance.
• Detects, reports on, and responds to trespass, fire, theft, unauthorized visitors, or other safety and security hazards and emergencies. May locate and confiscate contraband and notify appropriate authorities.
• Assists in detaining trespassers, violators, and potential escapees until proper authorities arrive, and may assist in searching for missing residents.
• Uses security equipment and technology such as magnetometers, x-ray machines, remote access controls, and portable radios, and monitors and controls surveillance equipment such as cameras or alarm systems. Reviews footage for violations, accidents, or other unusual situations.
• Conducts routine drills such as fire or active shooter drills and inspects emergency equipment to ensure preparedness.
• Provides general information and direction to employees, patrons, and visitors to state facilities.
• Prepares logs and reports such as incident reports or shift activity logs.
• Uses computer software and automated information systems to enter, update, modify, delete, retrieve, and report on data.
• Completes patrol or other security duties by automobile or on foot; and may transport individuals within or outside of the assigned facilities and grounds.
• May dispatch calls which includes receiving calls and obtaining and disseminating information internally or externally, as appropriate, based on the nature of the call.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Security Officer Supervisor

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https : / / dhr.delaware.gov / benefits /

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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