Care & Enrichment Technician

Summary : Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Care & Enrichment Technician at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you! The individual in this role is responsible for providing sheltering that is conducive to the behavioral and medic al health of resident animals. Care & Enrichment Technicians ensure a safe, healthy, clean, and enriched environment, and assist in providing the mental and physical activities animals need to regain and maintain their wellbeing. Successful candidates for Care & Enrichment Technician are adaptive, resilient, collaborative, curious, and capable of prolonged physical activity. The person in this role must be comfortable working with dogs with significant behavioral and medic al needs. Recovery & Rehabilitation Center Overview & Upcoming Launch The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medic al care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD. The target start date for this position is in October 2025. Responsibilities : Responsibilities include but are not limited to : Functional Duties (85%) Maintain working knowledge of all Care & Enrichment daily protocols Maintain working knowledge of relevant regulatory requirements, and keeps accurate records of compliance activities Clean, sanitize, and prepare animal housing areas according to established protocols Perform repeated daily checks of animal holding areas, spot cleaning, feeding, watering, and providing enrichment according to relevant protocols Create and maintain safe and comfortable enriched kennels for all dogs Provide enrichment activities according to the daily enrichment schedule Provide food, water, and medication based on veterinary orders and behavior modification plans Monitor the eating, drinking, and elimination habits of every animal Monitor the population for signs of physical or mental decline, promptly reporting concerns through the appropriate channels Assist in overseeing volunteers as they perform animal related tasks, providing coaching and encouragement; demonstrate respect and gratitude for volunteer support Assist with handling and documentation during dog playgroups Assist with the transport of dogs to and from emergency and specialty veterinarians, and between ASPCA facilities as needed Assist with the physical movement of animals into and out of the shelter using low-stress animal handling techniques and following applicable organizational policies and protocols" Collaborate with behavior and veterinary team members, working together to ensure open and ample communication, excellent care, and close monitoring of every animal in the shelter Send timely medic al and behavior observation reports and actively engage within and across teams to implement interventions Attend all required huddles throughout the day, reporting on progress, asking for or providing assistance as needed Attend and participate in training classes as scheduled by the Manager, Care and Enrichment Continually support teammates, working together to stay on track in order to best serve the animals Keep animal care and enrichment equipment and supplies organized, efficiently located, and in good repair, reporting missing, broken, or inadequate tools to management Monitor the inventory and conditions of animal care and enrichment supplies, requesting additional supplies before stock is depleted Be willing to deploy locally or nationally as part of an ASPCA response when the opportunity arises and approved by the Manager, Care and Enrichment. Operational and Administrative Duties (15%) Maintain meticulous records for every animal in appropriate databases Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings Accurately track and report time worked, time off, and work-related expenses Responsibly steward R&R Center assets Core Values Exemplifies the ASPCA’s Core Values : Has Commitment and dedication to improving the lives of animals Demonstrates Ownership and feels responsible for outcomes Believes in Team – that we are stronger together Seeks to Elevate others and reimagine what is possible Focuses on Impact , specifically making change for animals Education and Work Experience High School Diploma or GED required Professional, academic or volunteer animal care experience with dogs is required 6 months of professional or volunteer animal care experience with dogs is strongly preferred Animal shelter experience with dogs strongly preferred; dog boarding or veterinary clinic experience with dogs preferred Previous experience working in an animal shelter preferred Fear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire Qualifications Valid driver’s license and ability to pass a motor vehicle history check demonstrating safe driving Ability and willingness to travel up to 10% of the time Able to work a flexible schedule, including days, evenings, weekends, and holidays Dependable and ability to demonstrate regular and reliable attendance Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus Excellent written and oral communication skills Able to regularly witness animals suffering medic ally and / or behaviorally Comfortable with humane euthanasia in theory and in practice Displays concern for the safety and well-being of self, animals and others, especially under stress Fosters collaboration by creating strong connections with colleagues at all levels and in all areas Builds strong work relationships based on trust, respect, and listening to understand Freely and generously shares knowledge, skills, and expertise with others Demonstrates genuine interest in the thoughts, ideas, and expertise of others Proactively problem-solves and takes appropriate initiative to implement solutions Flexible; can easily adapt to changes and help others do the same Resilient; bounces back from difficult and disappointing situations quickly Artfully flexes coaching styles to best support diverse individuals Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected Ability to set a clear direction and inspire others to work towards shared goals Sets a high standard by exemplifying transparency, integrity, honesty and strong ethical principles Unafraid of hard conversations and approaches them openly, quickly, and kindly Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships Ability to maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible Work occurs in noisy environments Work involves exposure to chemical and biological hazards such as medic ations, cleaning products, urine, feces, blood, and sharp objects Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and / or kneeling for extended periods of time Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties Compensation and Benefits : Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $24 - $25.68 hourly. For more information on our benefits offerings, visit our website . Stay Connected – Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA. Qualifications : See above for qualifications details. Language : English Education and Work Experience : High School Diploma Our EEO Policy : The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M / F / D / V). About Us : The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay / neuter clinic, mobile spay / neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act : Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon : Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require / request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants : Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by : (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time : Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office : (317) 232-2600 | Toll Free : (800) 628-2909; Hearing Impaired : (800) 743-3333 | Fax : (317) 232-6580; E-mail : icrc@crc.in.gov | Website : www.in.gov / icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone : 463-999-1240; Fax : 317-226-7953; TTY : 1-800-669-6820;ASL Video Phone : 844-234-5122.