Sr. Director of Revenue Operations - Customer Success

Job Description

Job Description

About Us!

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries , including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.

We are passionate about our mission to protect every child, every school, every day!

About the Role

We are seeking a strategic, data-driven Sr. Director of Revenue Operations (aka Sr. Director of Revenue Retention) to lead our efforts in maximizing customer lifetime value, reducing churn, and driving sustainable growth for our SaaS solutions in the K-12 safety software market. This role combines deep financial acumen with a strong understanding of subscription-based business models, ensuring that retention strategies are both customer-centric and revenue-optimized. The Director will partner closely with Finance, Customer Success, and Sales, to design and execute initiatives that protect and expand recurring revenue across our portfolio.

Responsibilities

• Revenue Retention Strategy

Develop and own the revenue retention roadmap, with measurable goals for gross and net retention.

Partner with Finance to conduct detailed cohort, segmentation, and lifetime value analyses to guide decision-making.

Collaborate with Customer Success to design proactive engagement and renewal processes tailored to the K-12 buyer journey.

Support development of renewal pricing models, discount strategies, and multi-year agreements to maximize lifetime value.

Serve as a senior individual contributor with influence across multiple departments.

Qualifications

Key Performance Indicators (KPIs)

What's in it for you?

You join the gold standard in school safety software.

You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.

You will work with diverse teams made up of some of the best minds in the industry.

You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.

You will have access to a robust benefits package that includes :

Remote-first philosophy

Flexible paid time off

Paid parental leave

11 Paid holidays per year

Workplace flexibility

Affordable health coverage (medical, dental, vision), paid 100% for employee only medical

401(k) employer contribution to help you plan for the future

Company paid life insurance, STD, and LTD

Pet insurance

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.