Hotel Valet

POSITION SUMMARY

Responsible for ensuring the safety of all guests' vehicles and providing superior guest service. Ensure proper handling of keys, logging in of guest vehicle information, assist with luggage, and provide local transport of guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.

• Approach all encounters with guests and team members in a friendly service-oriented manner.
• Maintain regular attendance in compliance with STRC standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and badge when working.
• Comply at all times with STRC standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Maintain the safety of every guest vehicle driven.
• Assist in the efficient delivery of guest vehicles.
• Assist in securing all guest keys.
• Help to direct and control traffic flow.
• Assist in arranging for guest transportation using other forms of transportation (e.g. ride share)
• Assist guests needing wheelchair transportation.
• Provide accurate and timely documentation and reports of department activities and status including claim checks vehicle damage statements / billing and conditions that need repair.
• Assist in maintaining cleanliness of all work sites.
• Assist in all dispatch duties in a timely and efficient manner.
• Help to answer guest's questions regarding STRC property, events, and promotions.
• Assist hotel guests with their valet retrieval process.
• Correctly and efficiently enter guest vehicle information and location in the manner established by STRC, e.g., computerized valet parking system.
• Place the arrival tickets correctly.
• Monitor and document guest traffic flow in the valet lot.
• Assist in the speedy service of guests exiting valet.
• Maintain list of local transportation guides churches, sports arenas etc.
• Provide information and directions as required.
• Obey all traffic laws on / off property.
• Assist with maintaining neat and clean curbside and keep free of debris and clutter.
• Assist with operation needs such as unloading and loading of luggage.
• Assists with securing public spaces guest corridors and secured parking areas (as applicable).
• Perform other duties as assigned.

GENERAL CONDITIONS

JOB QUALIFICATIONS

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each team member has the following responsibilities related to compliance with laws and regulations :

WORK ENVIRONMENT and PHYSICAL REQUIREMENTS

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Must be able to :