Client Experience Leader

A company is looking for a Client Experience (Portfolio) leader.

Key Responsibilities

Own the full post-sale lifecycle, including onboarding, engagement, renewal, and expansion

Hire, train, and manage a high-performing Client Experience Team

Drive accurate weekly performance reporting and partner cross-functionally for program improvements

Required Qualifications

5+ years in a senior Customer Experience, Client Success, or Fulfillment leadership role

Direct experience leading teams of 40+, including middle management and support staff

Proven track record of hitting retention, upsell, and customer satisfaction targets

Strong experience with CRM and project management tools

Strong executive presence and judgment in high-stakes client escalations