Management Technician

THE POSITION

Are you interested in providing essential office support for Pennsylvania lottery licensing processes? The Department of Revenue, Bureau of Pennsylvania State Lottery, Customer Support Division is on the lookout for a motivated and detail-oriented Management Technician. In this role, you will be responsible for processing retailer license applications, retailer change of ownership requests, and yearly license renewals. If you are analytically minded with exceptional organization and communication skills, take your career up a notch with us!

DESCRIPTION OF WORK

As a Management Technician, you will be responsible for reviewing documentation in preparation for the licensing approval or denial process. Work involves interpreting whether requests are complete or accurate, suspending or reactivating lottery retailers, as well as identifying problems and analyzing data regarding the licensing process and making recommendations for improvement. Excellent interpersonal skills are essential as you will have the opportunity to coordinate with vendors to resolve issues and secure explanations for anomaly situations, incomplete information, or inaccurate data. Additional responsibilities include :

• Processing new applications and change of ownership documentation
• Maintaining logs of license applications and change of ownership requests received
• Preparing reports of licensing statistics on a weekly, quarterly, and annual basis
• Initiating deactivation of retailers per request from area offices
• Responding to phone calls and emails regarding PA Lottery inquiries
• Entering field paid claim forms into database

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information :

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Additional Requirements :

Preferred Qualifications (not required) :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.