BILINGUAL Client Service Specialist

Remote Bilingual Client Service Specialist

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!

Fast-paced, and professional environment; Fulfilling, challenging, rewarding; Great team environment; Paid Holidays, Accrued Paid Time Off; Great Medical Benefits Package; Wellness Program; Competitive Salary $14.50-$16.50 per hour based on experience 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!).

As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer / telephone in a call center setting. Full Time, Mon-Fri, no nights or weekends! As a Client Service Specialist you will :

• Take approximately 50-75 calls per day in a professional call center environment
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Focus on retention of every client while providing excellent customer service
• Maintain a 90% or above quality score on calls
• Retain and recall SSA (Social Security Administration) and company policies and processes
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Confidently address client's concerns and complaints including those of upset clients
• Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately

To be successful as a Client Service Specialist you will need :