Manager, QTC Business Process Strategy & Operations

Manager, QTC Business Process Strategy & Operations

Hybrid

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations : Austin, TX

Job Overview

As a public company on a high-growth trajectory toward $5B in ARR over the next five years, we are expanding our Field Automation Sales Tool team as part of Revenue Operations with the addition of the Manager, QTC Business Practices & Processes.

This role is a cornerstone in our enterprise-wide business transformation efforts—particularly as we scale our partner-selling motion and evolve our Quote-to-Cash infrastructure to meet the demands of a global, multi-channel business model.

You will lead the team responsible for business process design and implementation of scalable, intelligent revenue processes that support our strategic priorities, including partner ecosystems, recurring revenue innovation, and operational excellence. Your ability to align big-picture business goals with detailed technical execution will be key to driving sustainable growth at scale.

Key Responsibilities

• Own End-to-End Business Process Architecture : Design, implement, and optimize Quote-to-Cash processes and documentation across direct and indirect sales channels, with a strong focus on enabling our partner ecosystem and global go-to-market strategy.
• Drive Business Transformation at Scale : Lead transformational initiatives across the Quote-to-Cash lifecycle—enabling automation, data integrity, and SOX compliance to improve deal velocity and reduce deal cycle time as we expand product offerings and global revenue streams.
• Champion Change Management : Serve as a change agent across the organization by developing structured change management plans that support adoption and alignment across Sales, Finance, Legal, IT, Partner, Support, and Enablement teams.
• Collaborate with Partner Organization : Ensure business processes and systems support channel sales, Partner onboarding, deal registration, and revenue attribution. Ensure seamless integration among internal and partner-facing platforms.
• Strategic Systems Leadership : Act as the subject matter expert on Salesforce Revenue Cloud (CPQ, Billing, Celonis, Partner Communities) through advising on best practices, governance, and scalable architecture that aligns with enterprise growth goals. Drive consensus and make final decisions on go-forward business practices.
• Cross-Functional Execution : Collaborate closely with GTM, Sales Ops, Deal Desk, Legal, IT, and FP&A teams to translate strategic priorities into executable systems and workflows.
• Scale for $5B ARR : Anticipate and solve for the challenges of scaling revenue infrastructure—ensuring that architecture, data models, and business processes can support enterprise complexity, influencing cultural business process change and global expansion.
• Analytics & Optimization : Leverage data through SFDC, Celonis, and Tableau to assess performance, identify friction points, and guide continuous improvement across revenue operations.

Required Qualifications

Preferred Qualifications

Equity

This role is eligible to participate in Cloudflare's equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Time Off

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we\'ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we\'ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA / Veterans / Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Disclaimer

For candidates : This job description is intended to describe the general nature and level of work performed by people assigned to this role. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications.

J-18808-Ljbffr