Solutions Consultant (Japan)

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

We are the worldwide leader in integrated risk and compliance management software and services. Our solutions are informed, driven and refined by direct feedback from our customers, the industry's largest community of risk and compliance technology users. Our solutions are built to work in concert and help make organizations more resilient.

As a member of the Professional Services Organization and as a Solutions Consultant, you will help NAVEX's customers realize the potential impact of our risk and compliance management solutions and services. You will work directly with our current and prospective customers post sale to assess the potential impact of NAVEX's solution, identify specific business requirements and quantify the value to be gained by leveraging NAVEX business fundamentals and Professional Services Methodology within our customers Governance Risk and Compliance (GRC) programs.

This role will begin as a fully remote position for candidates based in Japan. Once our office in Tokyo is established, the expectation is for the role to transition to an in-office arrangement. Candidates should be comfortable with this transition and be located within commuting distance of the future office location.

What you'll get :

Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.

Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you'll do :

Work with customers post sale to evaluate existing systems, process, and / or user needs to analyze, recommend, design and implement best-practices associated to multiple applications

Manage multiple projects and responsibilities simultaneously and consistently with minimal supervision

Analyze and map customer business requirements to implementation objectives and the defined Scope of Work

Liaise between cross functional teams to coordinate and execute the project lifecycle

Effectively report and communicate to project teams

Develop and maintain a deep understanding of the functional architecture of various NAVEX software solutions

Present NAVEX's products and services to customers while providing functional and technical expertise

Utilize Salesforce.com and Professional Service Automation tools to optimize Sales and Project Management activities

10% - 15% air travel, including overnight stays, may be required

What you'll need :

3+ years of consulting and software implementation experience; Ethics & Compliance industry experience in Training, Policy or Ethics a plus

Fluent in business-level Japanese, with the ability to communicate effectively with local Japanese customers, both verbally and in writing

Strong business-level English communication skills, to collaborate effectively with global teams across the broader organization.

Deep understanding of Japanese culture, etiquette, and communication styles.

Experience with business process management and implementing SaaS delivery models; creating comprehensive business process and / or training documentation.

Strong analytical and decision-making ability; used to gathering business requirements and solution orientated proposals

Excellent organizational and interpersonal skills; ability to work with a cross functional, remote team and coordinate project escalations

Self-motivated with the ability to work under tight deadlines and respond to changing business and technical environments

Proven project management, planning and presentation skills

Experience conducting meetings / presentations using web tools

Ability to drive results through your job competencies of project management, business requirements analysis and product and industry knowledge (service)

Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

Bachelor's degree or equivalent qualification recognized by the Japanese Ministry of Education (MEXT).

Our side of the deal :

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.

Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

Pay progression based on your performance.

We're committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX's career page to find out more information.

We're an equal opportunity employer, including all disability and veteran status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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