Telecommunications Client Support Specialist

We are a prominent sales and business development firm in the San Jose area that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry level Telecommunications Client Support Specialist, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry level Telecommunications Client Support Specialist are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers. If you’re a people-person with a passion for telling clients’ brand stories, we want to hear from YOU!

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Telecommunications Client Support Specialist Day-to-Day Responsibilities :

Work directly with customers to promote our clients’ brand, products and services

Explain product features and benefits to customers and confidently answer any inquiries

Report customer feedback to Senior Management and clients, providing feedback on areas of improvement

Analyze client acquisition metrics and KPI’s to maximize sales and drive revenue

Adhere to our clients’ compliance standards and maintain professionalism throughout the sales process

Drafts, organize and maintain sales contracts on behalf of our clients

Attend in-person and virtual meetings with fellow Client Support Representatives to develop customer service, sales, and leadership skills