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Assistant Manager - Cleveland
Assistant Manager - ClevelandAdrenaline Monkey • Cleveland, OH, US
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Assistant Manager - Cleveland

Assistant Manager - Cleveland

Adrenaline Monkey • Cleveland, OH, US
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Job Description

Job Description

Adrenaline Monkey is an adventure park thoughtfully designed for individuals and groups of any size, age, or ability. With a variety of active challenges, we know our guests (aka Warriors) will embrace adventure and be entertained with purpose for hours at a time. At Adrenaline Monkey, guests can experience :

  • Ninja Warrior Obstacle Courses
  • Rock Climbing
  • Aerial Courses
  • Vertical Adventures

Location : 26800 Renaissance Pkwy., Warrensville Heights, OH 44128

Supervisor Duties :

  • Directs and supervises up to 30 part-time personnel (hands-on).
  • Supervisory duties include training, documenting performance, counseling, and commanding personnel on performance, and completing annual performance reviews.
  • Administers and adheres to all facility policies.

    • Essential Duties :

  • Plans, leads, and maintains all day-to-day business operations of the facility.
  • Opens and closes the building. Serves as supervisor on duty.
  • Works in conjunction with the General Manager to develop competent and productive staff by planning, organizing, and implementing employee training with a strong emphasis on safety, quality customer service, and business development.
  • Actively promotes and trains on the safety and security of staff, offices, front counter, point of sale system, and all equipment and supplies.
  • Effectively handles a variety of customer situations and is responsible for maintaining excellent customer and employee relations.
  • Responds promptly to customer inquiries, and handles and resolves customer complaints in an appropriate manner.
  • Maintains records and makes periodic reports as directed, including attendance reports, program reports, accident reports, monthly program reports, and personnel evaluations.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services available throughout the facility.
  • Ensures that all monies collected are handled according to facility policies and practices.
  • Responsible for internal controls including the prompt processing of all daily receipts (including closing parties and events).
  • Proactively develops additional business by soliciting and securing group sales and corporate events. Examples of clients may include day camps, churches, schools, athletic teams, service organizations, and corporate events.
  • Works as part of a larger supervisory team to promote the business and all programs at the facility.
  • Assists other staff in the facility with special events. Some examples may include but are not limited to After-Proms, sports team building, and corporate team building events; and participates in the planning, organizing, promotion, and evaluation of the events.
  • Maintains all equipment. Ensures safety and proper training of staff attendants and participants.
  • Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Responds tactfully and in a timely fashion to inquiries and problems in person, by email, phone, and mail providing helpful information and explanations in line with facility policies and procedures.
  • Thoughtfully handles confrontational or stressful interactions.
  • Performs other duties and special assignments as directed.
  • Consistently demonstrates high ethical standards, good communication, and a professional appearance.
  • Complies with facility and rules and regulations, policies, and procedures.
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    Assistant Manager • Cleveland, OH, US

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