Mitigation Technician - Tier 3

Overview

Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Mitigation Technician reports to the General Manager with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant's heart. They should embody Jenkins Restorations' core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R.). The Mitigation Technician is primarily responsible for physically performing the water and storm damage cleanup for properties and providing excellent customer service skills. This is a labor-intensive construction related position that has a rotating on call / response requirement.

Job Responsibilities

• Mitigation Technician cleans and dries out internal / inside areas of damaged property
• Identifies items that are wet with specialized equipment
• Removes drywall, pulls up flooring, clears out all debris
• Pumps water out with extraction equipment
• Dries out water damaged materials with drying equipment
• Provides excellent customer service to property owner
• Effectively communicates job updates / progress with clients, insurance representatives and Project Manager
• Responds 24x7 as needed
• All other duties as assigned

Qualifications And Skills

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Language Skills

The Mitigation Technician must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and / or employees in English.

Technical Skills

Knowledge of industry related software; able to "touch type" and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.); able to communicate via cell phone and appropriate apps.

Reasoning Ability

The Mitigation Technician should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. They should also have the ability to interpret instructions furnished in written, oral, diagram, or schedule form in English.

Physical Requirements

Regularly required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Frequently required to climb or balance. Occasionally required to sit; stoop, kneel, crouch, or crawl. Must regularly lift and / or move up to 10 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds. May visit project sites with catastrophic events and access roofs, carrying ladders and material as needed. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Regularly exposed to outside weather conditions; moving mechanical parts and high places. Occasionally exposed to wet and / or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. Noise level is usually moderate. Appropriate safety equipment is provided.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Seniorities and Employment

Note : This description reflects the job as described and does not include boilerplate or non-relevant notices. It is intended to communicate the responsibilities, qualifications, and expectations for the Mitigation Technician role.

J-18808-Ljbffr