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Resturant Guest Service Manager

Resturant Guest Service Manager

Southern Proper Hospitality GroupAtlanta, Georgia, US
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Position Overview for Gypsy Kitchen Atlanta

  • The Guest Service Manager is responsible for ensuring an exceptional dining experience through attentive hospitality, seamless service, and strong team leadership. This position oversees all aspects of front-of-house operations, fostering a culture of genuine care, professionalism, and elevated guest engagement that reflects the standards of an upscale dining environment

Key Responsibilities

  • Guest Experience & Service Excellence
  • Uphold and model the restaurant's service standards, ensuring every guest receives a warm, attentive, and personalized experience.
  • Proactively engage with guests to anticipate needs, resolve concerns, and exceed expectations.
  • Oversee dining room flow and coordinate service timing to ensure a smooth, elegant guest experience.

    • Leadership & Team Development

  • Lead, train, and inspire hosts, servers, and support staff to deliver consistent, high-level service.
  • Conduct pre-shift meetings to review menu changes, reservations, VIP guests, and service focus points.
  • Provide regular coaching and performance feedback, fostering a motivated and professional team culture.
  • Operational Excellence
  • Collaborate with the management team to manage daily operations, including reservations, floor plans, and guest flow.
  • Monitor cleanliness, ambiance, and presentation of the dining room to maintain upscale standards.
  • Ensure compliance with health, safety, and sanitation regulations.

    • Financial & Administrative Support

  • Assist with labor management, scheduling, and payroll accuracy.
  • Support inventory and cost-control initiatives as they relate to service operations.
  • Contribute to achieving revenue goals through service efficiency, upselling, and guest retention strategies.

    • Qualifications

  • 3+ years of front-of-house management experience in a fine dining or upscale restaurant environment.
  • Exceptional interpersonal and communication skills, with a natural ability to connect with guests and team members.
  • Proven leadership ability with a hands-on, service-driven approach.
  • Strong organizational and problem-solving skills; calm and professional under pressure.
  • Knowledge of wine, cocktails, and fine dining service standards preferred.
  • Flexible schedule availability, including nights, weekends, and holidays.

    • Compensation details : 62000-65000

    PId9d6e786b32e-35196-38732265

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    Guest Service Manager • Atlanta, Georgia, US

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