Google Inc. is hiring : Consumer Experience Designer, YouTube Consumer Experience

Consumer Experience Designer, YouTube Consumer Experience Operations

YouTube, San Bruno, CA, USA; New York, NY, USA

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X Note : By applying to this position you will have an opportunity to share your preferred working location from the following : San Bruno, CA, USA; New York, NY, USA .

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in UX and interaction design, including experience creating wireframes and high-fidelity mockups in tools (e.g., Figma).
• 3 years of experience as a Conversation Designer with a portfolio of conversational flows and writing samples.

Preferred qualifications

About the job

The Consumer Experience Operations organization collaborates with cross-functional teams, including Product, Engineering, Vendor Operations, Marketing, Data Science and Legal, to identify and address user pain points and improve the overall support experience. Our team is tasked with developing innovative and user-centric support solutions that address the evolving needs of YouTube's user base — across NFL Sunday Ticket, YouTube TV, and YouTube Music and Premium, as well as Shopping and Fan Funding — with the goal of delivering an exceptional experience while increasing growth and retention. We drive the implementation of self-service tools and automated support workflows, and we equip support agents with the knowledge, tools and skills to provide high quality service.

We are seeking a dedicated and creative Conversation and Interaction Designer to join the Consumer Experience Operations (CXO) team, working exclusively on YouTube Consumer Experiences and reporting to the UX Lead for CXO. You will be an embedded member of the team, driving the user experience for our conversational interfaces from strategy to execution. You will work on designing delightful experiences and increasing customer lifetime value for users of NFL Sunday Ticket, YouTube TV, and YouTube Music & Premium. This is not a traditional generalist role; you will become the definitive voice of our product, forging a deep understanding of our users' needs and the unique challenges of conversation design in our domain.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights : workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies : Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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