Patient Scheduling Support Representative

Patient Scheduling Support Representative @ Midi Health

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

The Patient Scheduling Support Representative plays a critical role in real-time patient communication and schedule optimization. Sitting within the Scheduling Team, this role serves as a key bridge between patients and our clinical operations, handling patient responses to appointment changes via text, email, and phone. This position supports live patient rescheduling inquiries, ensuring swift resolution and a positive experience.

This job is “HOT” :

• Play a critical role in supporting live patient scheduling and rescheduling
• Serve as the frontline communicator between patients and clinical operations
• Thrive in a fast-paced, remote-first startup environment

Business impact

Real-Time Patient Communication : Respond to patient replies triggered by reschedule notifications (SMS / email) following Midi Scheduling Team SLAs. Engage with patients to identify appointment options that meet their availability and preferences. Provide empathetic and informed support via text, phone, or email.

Scheduling Workflow Support : Apply Midi’s scheduling logic, appointment types, time zone complexities, and clinician availability. Modify, cancel, and rebook appointments in Athena following Midi scheduling protocols. Coordinate with the core Scheduler team on open time blocks, waitlists, and escalations.

General Operations Support : Monitor and respond to scheduling-related Zendesk tickets and internal Slack threads. Complete additional administrative tasks or special projects as assigned by the Scheduling Supervisor or the Practice Manager.

What you will need to succeed

What we offer

The interview process will include

Thanks for your interest in Midi. While you are waiting for us to review your resume, here is some content to check out. Check us out here. Trust that our patients love us. #Menopauseishot

Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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