Parts Department Manager
Directly supervise and coordinate activities such as purchasing, budgeting, inventory control, and personnel management of the Parts Department. Essential Functions : To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities :
- Responsible for the operations, personnel, marketing, and profitability of the department
- Forecast sales, gross profits, and expenses
- Train and manage all Parts Department employees on dealership procedures and productivity requirements
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Develop and execute effective customer relations policies
- Inventories stock and reorders when inventories drop to a specified level
- Keep records pertaining to requisitions, purchases, and sales
- Listen to and resolve customer complaints regarding service, product, or personnel
- Keep records of employees' work schedules and timecards
- Greets customers that come into the dealership and inquires as to the reason for their visit
- Determines necessary services by listening to the customer's description of concerns
- Enters customer's information into the dealership database, prints out invoices, and processes customer payments
- Prepares a work order with specific details and assigns it to a technician
Knowledge, Skills, and Abilities :
Requires a high school diploma or general education diploma (GED)Associate degree or bachelor's Degree preferredThree to five years of automotive parts management experiencePrevious experience as a Parts / Service Manager and / or Advisor preferredSkills :
Written and verbal communication skillsExcellent customer service skillsMicrosoft Office skillsAbilities :
Apply good judgment in recognizing scope of authorityDefine problems, collect data, establish facts and draw valid conclusionsValid Driver's LicenseThe ability to multitaskBenefits :
Competitive compensationHealth, dental, and vision insuranceHSA with company matching401(k) with company contributionCompany-paid life and short-term disability insuranceLong-term disability insuranceHoliday pay and PTO