Senior Product Manager, AI Enablement

Who We Are

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our Product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Experience Design, Analytics and business leaders across Wayfair, our Product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways.

As AI grows in capability, the CSEE (Customer, Supplier, and Employee Experience) Technology team is accelerating service interactions with users by automating both the conversation and action-taking on behalf of a user. Whether it’s customer service interactions directly or internal requests such as HR tickets, AI is revolutionizing how teams at Wayfair provide service. Asynchronous tickets are moving to real-time conversations, custom messaging is moving to AI-assisted composition, and complex workflows are being completed automatically via agentic integrations.

We’re looking for a Senior Product Manager to both take a thought leadership role in the design of AI enablement systems (e.g. knowledge curation, data hydration) as well as get into the weeds leading implementations of AI solutions for our users. As part of the CSEE team, you will conduct user research, design AI solutions, and implement interfaces to delight users with immediate service. Together with stakeholders across business orgs and AI tech teams, you will develop roadmaps to scale AI’s impact on Wayfair’s teams.

You are customer and data-obsessed, and love turning quantitative and qualitative findings into insights and strategy to drive product priorities. You have demonstrated success in inspiring and leading a cross-functional team in rapidly delivering value to your customers. You’re one to aim high, calibrate constantly, and know when to double down or fold in pursuit of something even greater.

What You’ll Do

• Create a product roadmap(s) for both system-wide AI enablement as well as individual solutions across multiple business teams. You will own your roadmaps, measure performance, keep your pulse your the customers, anticipate bottlenecks, make tradeoffs, and take acceptable risks to maximize the benefit for our customers and business
• Build strong relationships throughout the organization, ensuring transparency across our roadmaps and surfacing opportunities to improve our collective velocity, consistency and / or quality
• Autonomously establish and maintain collaborative, trusting relationships with stakeholders and manage expectations
• Partner closely with Engineering and Analytics teams to execute against your roadmap and continually improve team velocity
• Improve our product in ways that matter most to our users and have the biggest impact on our KPIs by using quantitative and qualitative data
• Work with your product peers and leadership to contribute to improving our product craft and processes throughout the extended Data Engineering team

We Are A Match Because You Have

Why You’ll Love Wayfair

We are looking forward to your application!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( https : / / www.wayfair.com / careers / privacy ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com .

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