General Manager (Charlotte)

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we dont just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and werepizza powers possibility. Compensation : Salaries will vary based on a candidates qualifications, competencies, experience, geographic location.General Manager Benefits : Quarterly performance bonus program earning up to $6,000 annually.Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)Paid Vacation of 20days per year, accruing at 6.16hours per pay periodMedical, dental and vision insurance eligibility based on hours workedPaid Parental LeaveFREE pizza, salad, and beveragesPet insuranceDiscounted gym membershipFree counseling sessions401(k) retirementSummaryAs a General Manager, you are accountable for leading your store. This position requires a genuine love for people, business savvy, and a high level of accountability. At MOD, we focus on keeping our Flywheel spinning. Our Authentic purpose comes from developing Engaged and Inspired people, making Loyal customers, and achieving our business goals. You will provide leadership and direction for your MOD team to build and maintain the MOD experience. Your objective is to live, teach, and demonstrate MOD Pizza culture in all interactions while maintaining the profitability.Key ResponsibilitiesYou will spend your time in two key areas. The first is GM Focus time. You will coach your team, grow your own skills, make business plans, welcoming and engaging with customers. The second is On the floor. This is where you will be working with your Squad and delivering a great experience.Oversee the daily operations of the store. Drive the best possible business results and engage customer and Squad experienceProvide leadership to the entire Squad with particular attention to the Store Coach and Shift Captains. Leading through others is key to successIdentify opportunities to improve store performance. Review store results and develop action plans to achieve successEngage your Squad in solving problems and successfully achieving your stores goalsPartner with peers and those in leadership and ask for what you need to be successfulMaintain staffing levels through proactive talent recruitment and selection processesBuild and sustain community relationshipsUtilize forecasts and the current labor model to distribute staffing and schedules. Execute all training programs to new and existing SquadOverall accountability for cleanliness and food safety within the storeHold Squad accountable for their performance and demonstrate a growth mindset for ongoing developmentCelebrate the wins with your SquadManage store inventory levels and ensure supplies are ordered, received, processed and labeled.Maintain accurate, secure, and timely cash managementCommunicate effectively to ensure Squad are aware of upcoming initiativesTrack, report, and or fix facilities issuesMOD values are demonstrated when you : Embrace change and seek to learn and improve every day. Its not perfection, its a commitment to progressFocus on finding the solution, not dwelling on the problemBe generous with your time. Show patience and grace when answering questions and be of service to othersExpress appreciation for the generosity of othersShow compassion, understanding, and willingness to support others without judgmentPlay a role in creating a safe environment for all customers and squad membersDemonstrate and embody MOD culture and standardsRequired Qualifications2 years of General Manager experience in a restaurantTenacious spirit and demonstrating pride and sense of ownership for a businessProven success training, developing, and leading teamsExperience ordering, receiving, and controlling inventory within a food service environmentMust obtain a food safety certification and / or alcohol beverage certification within 30 days of your start dateMust be at least 21 years oldPreferred QualificationsCollege Education in Business or Related Field may substitute a portion of required experienceStrong written and verbal communication skillsPhysical RequirementsAs a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and / or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.Working Conditions High noise levels due to operations, customers and overhead music May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer Will work near moving or mechanical parts Varying schedule to include evenings, holidays and extended hours as business dictates Will work inside a walk-in refrigerator and freezer At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to leader a fast casual restaurant that is also a social movement.This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and / or to otherwise participate in the hiring process, please contact is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.