Welcome to Merit Restorations. Our team of experts specializes in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We work with leading insurance carriers, handling everything from cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As passionate entrepreneurs, we pride ourselves on taking complete ownership of our jobs and responsibilities.
At Merit Restorations, our commitment to you is as unwavering as your commitment to the company. We stand united in the pursuit of excellence, fostering an environment where growth is not just a possibility but a way of life. In this dynamic landscape of the restoration industry, our company’s needs and expectations are constantly changing. To thrive and take on leadership responsibilities at Merit, you must be willing and able to grow with us.
As a Branch Manager for Merit Restorations, your primary role will be managing the daily operations of the office, including direct oversight of office and field personnel. You will serve as Estimator and / or Project Manager of Large Claims as needed; and / or any other role needed for the branch’s health.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Core duties and responsibilities include the following. Other duties may be assigned.
OFFICE STRATEGY & BUDGETING
- Develop and implement office strategy with management team
- Manages budget
- Review profit margins and handle concerns as they arise
- Review and monitor billing and cash collections on a weekly and monthly basis to meet expectations
- Review and monitor branch health on a
- weekly
- basis
CLAIMS OVERSIGHT
Branch Manager will distribute / assign claims as they come in to their staffPerform weekly reviews with project managers with a heavy focus on open jobs and receivablesRelentlessly Monitor performance metricsHandles warranty complaintsMonitor and develop program / client relationships with insurance companiesField sales and other inquiry phone calls as neededCommunicate “Program” changes to the entire claims management team as they ariseDeal with attorney on collections and legal mattersInvoicing approval and submissionSupplement efforts in either ECS or Core Claims as neededServe as Estimator for large losses as neededServe as a Project Manager for large losses as neededSTAFFING & FACILTIIES
Conduct annual performance reviewsHandle staffing issues as neededForecast staffing needsInsurance facility maintenance and upkeep (MIT shop, office area, etc.)Review payroll submission, commission payments, and subcontractor paymentsRequirements
SUPERVISORY RESPONSIILTIES :
This position has supervisory responsibilities.
Additional Core Objectives :
Visits new assignments / jobs, interfaces with the client, and sells the job.Scopes the damages at the site, creates an estimate on a database, and submits it to the insurance company / property management company for approval.Coordinates the repairs of the property using our contractors and ensures the project gets completed to the Merit standards.Manages deadlines, progress, and quality on multiple projects simultaneously.Estimate each loss using a 3rd party estimating software, Xactimate.Work closely with insured and interested parties.Calls or meets customer to ensure satisfaction and collects payment for work completed.Ensure each project achieves a minimum gross profit margin as determined by company standards.Communicate any change orders and insurance supplements.Assist Accounting Manager as needed (job cost, invoicing, mortgage companies, etc)Build and maintain business relationships with insurance adjusters, brokers, and TPA’s.Participate in the on-call rotation, requiring evening and weekend point of contact for any new losses, as determined by the rotating scheduleClient DevelopmentBe the “face” of our company in the market specific to the unitMaintain contact / relationships with key customersSeek alliances to improve performanceSupport staff in key client situations and eventMeet or exceed compliance to Carrier Program SLAsMeet or exceed property owner expectations for communication and serviceOther duties and activities as requiredExcellent communication and customer service skills, providing compassion and empathy to our customers.Ability to work in a fast-paced environment.Ability to remain calm under pressure and stress.Ability to work independently with exceptional organization and time management skills.Benefits
401(k)401(k) matchingDental insuranceHealth insuranceLife insuranceVision insuranceUnlimited PTO