Care Experience Manager

Care Experience Manager

We are seeking a dynamic and compassionate individual to join us as a Care Experience Manager. This role will report into the General Manager of Massachusetts. This is a Full-Time Hybrid position based in Boston, MA. In this role you will manage and grow a team of Family Associates and Coordinators, ensuring every interaction delivers excellence, empathy, and impact. You'll be responsible for shaping systems, scaling support processes, and driving measurable outcomes that empower families navigating complex healthcare challenges.

The Requirements :

• 3+ years of leadership experience in customer support or similar customer-facing roles such as Customer Representative, Sales Representative, or Intake Coordination
• Bachelor's or Associate's Degree in a relevant field
• Experience managing offshore or remote teams is preferred
• A background in healthcare is preferred
• Bilingual in Spanish is preferred

Key Responsibilities :

Our Values

Benefits :

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.