Community Support Associate
VirtualVocationsMadison, Wisconsin, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_description
A company is looking for a Community Support Associate (Thai, Indonesian, Traditional Chinese).
Key Responsibilities
Build strong relationships with community members and resolve their inquiries through official support channels
Respond to incoming user inquiries, complaints, feedback, and reports
Follow operational processes to address issues and maintain a positive user support experience
Required Qualifications
1-2 years' experience in community or user support, with experience in Zendesk
Native-level proficiency in Thai, Indonesian, or Traditional Chinese
Technically savvy and able to quickly learn new systems
Ability to understand and analyze complex cases
Culturally aware of trends and pop culture in the United States
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Community Associate • Madison, Wisconsin, United States
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