Guest Service Assistant - Hollywood, FL All Shifts

Job Description

Job Description

Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody’s life.

ABOUT US

The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth.

We are currently seeking full-time Guest Service Assistant(s) to monitor residents at our homeless shelters at Broward Outreach Center in Hollywood, FL.

Shift(s) available : 3 : 00PM - 11 : 30PM

11 : 00PM - 7 : 30AM

Including weekends and holidays as needed

JOB SUMMARY

The Guest Service Assistant (GSA) monitors and oversees residential clients at our Centers. Duties include assisting with new resident orientation; providing general oversight of residents in the absence of management; ensuring that residents perform assigned chores; handling emergencies according to policies and procedures; providing operational support for events such as graduations and luncheons; and, coordinating transportation and / or laundry services for residents.

DUTIES

• Oversees front desk, laundry room, Guest Service CSAs and ensures clients and visitors of the Center are treated with respect and dignity
• Routinely checks for hazardous substances and unsafe conditions in the facility and corrects immediately when possible or reports it to Supervisor or Director if unable to remedy
• Reports maintenance problems to Supervisor
• Helps maintain a safe, clean and secure environment for residents, employees, volunteers and visitors
• Handles emergencies according to policies and procedures and notifies management with timely incident reports
• Responds to emails and phone calls in a timely manner, and keeps other staff informed
• Monitors residents throughout the Center, and ensures that all residents are treated with dignity and respect
• Assists with orientation for new residents and volunteers
• Listens to residents, makes decisions based on available facts using wisdom, compassion and according to company policy
• Will lead and / or participate in devotions, prayers, or other ministry activities ex. outreach events
• Must be in agreement with and sign The Caring Place Statement of Faith
• Performs other related duties as assigned

REQUIREMENTS

PHYSICAL REQUIREMENTS

PERKS AND BENEFITS

Only qualified candidates will be considered. Level 2 Background Screening is required. The Caring Place (@Miami Rescue Mission and Broward Outreach Centers is a drug-free workplace and Equal Opportunity Employer.