Self-Checkout Attendant

Location : Name

Madison

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS :

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Job Summary

Job Title : Self-Checkout Attendant

Reports To : Guest Services Manager

Job Summary : The Self-Checkout Attendant is responsible for assisting guests at self-checkout registers to ensure a smooth and efficient checkout process. This role involves providing technical support, troubleshooting issues, and enhancing the overall shopping experience. The attendant maintains a clean and orderly checkout area while delivering excellent customer service.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Guest Assistance :
• Greet every guest in a friendly, helpful, and professional manner.
• Provide guidance on using self-checkout machines.
• Assist guests with scanning items, handling payments, and bagging purchases as needed.
• Continuously moving through the self-checkout area to respond to guest inquiries and interventions with urgency.
• Guest Experience :
• Offer exceptional customer service by providing helpful solutions and addressing guest questions or concerns.
• Maintain a positive attitude and demonstrate patience in stressful situations.
• Educate guests on self-checkout interventions, features, and benefits.
• Encourage new users and help manage traffic flow by inviting guests with small orders from a traditional lane.
• Technical Support :
• Troubleshoot and resolve basic technical problems with self-checkout machines.
• Report any malfunctions or maintenance needs to the appropriate personnel.
• Ensure self-checkout stations are operational and stocked with necessary supplies (e.g., receipt paper, bags).
• Quality and Cleanliness of Workspace :
• Keep the self-checkout area clean, organized, and free of obstructions.
• Regularly sanitize self-checkout stations to maintain a clean & safe shopping environment.
• Ensure signage and instructions are clearly visible and up to date.
• Loss Prevention / Asset Protection :
• Monitor transactions, assistance lights and guest behaviors to better assist guests and help prevent theft and fraud.
• Follow store policies and procedures regarding loss prevention / asset protection and security.
• Report suspicious activities to store management or CORE.
• Team Collaboration :
• Collaborate with other store associates to enhance overall store operations.
• Participate in training sessions and team meetings as required.
• Provide feedback to improve self-checkout processes and guest experience.
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Benefits Overview

WHY YOU'LL LOVE IT HERE :

Address

810 East Washington Avenue

City

Madison

State

WI

Postal Code

53703