Automotive Customer Service Representative / Service Writer

Automotive Customer Service Representative / Service Writer

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and / or years of automotive repair experience. We are looking for an Automotive Customer Service Representative / Service Writer to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities as a Midas automotive customer service representative / service writer, you will manage and direct all automotive and general service technicians in the operation of the shop, including :

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications :

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything tires, brakes, oil so the opportunities to grow and develop expertise with Midas are endless.