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IT Specialist Level 3

IT Specialist Level 3

Mid DeltaClarendon, AR, US
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Job Description

Job Description

Salary : POSITION SUMMARY :

IT Specialist will keep the database(s) up and running smoothly 24 / 7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. Responsibilities extend to data integrity and ensuring appropriate response to infrastructure alerts. The IT Specialist interacts with analysts, vendors and information technology leadership.

RESPONSIBILITIES :

  • Assists other members of the medical office team as required or assigned.
  • Attend in house PCMH training.
  • Identify computer or network equipment shor
  • POSITION SUMMARY : tages and place orders with approval
  • Provide maintenance of the vendor database management system.
  • Test and convert new releases of the database management software
  • On-Prem domain services administration and support

Active directory i. Add, disable users, groups, containers.

  • DHCP / DNS
  • Group Policy administration
  • Domain print services
  • Ensure security and privacy of networks and computer systems
  • Network and hardware management / support

    • Workstations / Laptops

    Assist or manage acquisition

  • Windows imaging, asset tagging and provisioning
  • Break-fix, upgrades (RAM, hard-drives, etc)
  • Peripheral install / support (scanners, etc)
  • Printer management i. Install, configure, and maintain
  • Networking- switches, wifi access points
  • Compute and Storage- servers, SANs, V-Hosts
  • Firewalls
  • Phone and Internet services
  • Support contact, any new or change in circuit (USAC, etc), redundancy (cellular router, etc).
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Microsoft 365
  • Backup system

    • on-prem and cloud (Azure)

  • End-point security
  • Maintain records / logs of repairs and fixes and maintenance schedule
  • Install and configure appropriate software and functions according to specification
  • Develop and maintain local networks in ways that optimize performance.
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging.
  • Licensing and warranty / support.
  • Monitor back ups
  • Communicate complex technical issues in an understandable manner to non-technical users.
  • Other duties as assigned.

    • QUALIFICATIONS :

  • BS / BA in Information Technology, Computer Science or a related discipline
  • Proven work experience as an IT Specialist or relevant experience
  • Network certification (e.g. CompTIA Network+) preferred
  • The ability to carry out the assigned duties of this position independently or with only minimal supervision.
  • The ability to read medical, legal, and insurance documents.
  • The ability to establish and maintain appropriate filing system for the retrieval of needed information.
  • Must be qualified in Basic Life Support techniques.
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    It Specialist • Clarendon, AR, US

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