Storage Support Engineer

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A Career with Point72's Technology Team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

Our Technology Infrastructure Team engineers and operates the foundational technology platforms that power our firm's applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration, and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment.

What you'll do

We are seeking a Lead Support Engineer to oversee and deliver high-level technical support, ensuring the stability and performance of our critical storage systems. In this role, you will lead troubleshooting efforts, mentor team members, and implement solutions that drive operational excellence. Specifically, you will :

• Continuously monitor the health and performance of storage systems to preemptively identify and resolve issues before they impact business operations.
• Install, configure, and fine-tune block, file, and object storage systems to meet the specific needs of our organization.
• Quickly and effectively troubleshoot any issues that arise with storage systems, ensuring minimal downtime and maintaining business continuity.
• Maintain the schedule of offshore teams, ensuring efficient and effective collaboration across different time zones.
• Serve as the main point of contact between storage support teams and other IT departments, facilitating communication and project alignment.
• Create and maintain detailed documentation for storage systems operations, configurations, and troubleshooting procedures to ensure consistency and knowledge sharing across the team.
• Respond to storage-related incidents promptly, managing the resolution process to restore services and mitigate any adverse impacts.

What's Required

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide :

About Point72

Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industry's premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industry's brightest talent. We're inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking. For more information, visit www.Point72.com / working-here

The annual base salary range for this role is $175,000-$225,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and / or skill level, among other things.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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