Account Specialist (Chicago)

About CodeHS

CodeHS is a comprehensive platform helping K-12 schools teach computer science. We provide curriculum, professional development, and a full software platform. CodeHS is used by millions of students and thousands of schools and districts around the US and the world.

Mission

The mission of CodeHS is to empower all students to meaningfully impact the future. We believe that in the 21st century, coding is a foundational skill, just like reading and writing. That's why we say : Read, Write, Code. Coding and computer science are essential skills for students to learn and schools to teach.

About the Role

We are seeking a proactive and dedicated Account Specialist to manage a portfolio of several hundred small accounts. The role will be supporting either the CodeHS or Tynker products at the company. The ideal candidate will be responsible for ensuring high customer engagement, successfully renewing existing contracts, and identifying opportunities for account expansion. This role is pivotal in maintaining and enhancing customer satisfaction and retention.

What You'll Do

Account Renewal : Lead the renewal process for all assigned accounts, ensuring timely and accurate contract renewals. Communicate with customers to confirm continuation and resolve any issues impacting the renewal process.

Customer Engagement : Regularly engage with customers through various communication channels to understand their needs, gather feedback, and ensure a high level of satisfaction. Monitor engagement metrics and develop strategies to improve them.

Expansion Opportunities : Identify and capitalize on opportunities to expand account services and products based on customer usage and feedback. Collaborate with sales teams to drive additional revenue.

Account Management : Maintain detailed records of account activity, preferences, and feedback. Utilize CRM systems to track customer interactions, manage workflows, and ensure all account information is up-to-date.

Customer Support : Serve as a primary contact for account inquiries and issues. Provide high-quality support and swift resolutions to enhance customer satisfaction.

Qualifications

• Passionate about improving access to quality education
• Some experience in account management, customer success, or a similar role, preferably within a technology or software company.
• Strong ability to manage and prioritize multiple accounts and tasks effectively.
• Excellent communication and interpersonal skills, with a knack for building rapport with clients.
• Experience working with CRM software and proficiency in Google Suite or similar tools.
• Strong written and verbal communication skills
• Extremely organized and detail oriented
• Interest in personally learning more about coding
• Teaching experience or working in the educational system preferred

You're a great fit for this position if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.

Location

Full Office - This role is a 5 days a week office role in the CodeHS Chicago Office in River North.

Compensation

Base Salary : $60,000

Incentive Compensation : $10,000-$15,000

On Track Earnings : $70,000-$75,000

Incentive compensation is based on renewals of customer accounts.

Company Values

Encourage Teaching and Learning

CodeHS is about providing excellent teaching and learning opportunities in computer science for students all over the world. We value creating fun, accessible and creative learning experiences for teachers, for students, and for team members at CodeHS. We believe that education and specifically coding within the formal K-12 system, the higher-education system, and beyond has the power to allow everyone to unlock their full potential.

Create a Direct Positive Impact

At CodeHS we value creating a direct positive social impact with our work. We work directly with students, teachers, schools and districts to implement computer science classes. Through building great curriculum, tools and resources to allow high schools to teach computer science, we can create a direct educational benefit to students to help explore the limitless world of computing. We believe that expanding access to computer science education will empower students to take an active role in creating the future.

Make It Fun and Creative

Bringing fun and creativity to every aspect of our work is a main focus for us at CodeHS. It starts with a fun, friendly and accessible curriculum, that allows students the opportunity to build creatively and engage in thoughtful problem solving. We also focus on developing a creative and fun environment to work in, and think that this allows us to bring novel approaches to challenging problems. Computing is about logic but it's also about creativity and we hope to share that excitement with teachers and students through CodeHS.

Our Operating Practices

Get the Job Done

We figure out the real problem to be solved and take ownership over seeing it to completion. We help move things across the finish line.

Bring Context and Big Picture Awareness

We consider the projects we work on in their context and see how our projects impact the team, company, and the customer.

Adaptable

We adapt to changing needs across customers and the team, and make good plans but know that they can change as we get new information.

Growth Mindset

We're always looking to learn and improve, and we share that mindset with teachers and students. We're working to improve individually and as a team.

Team Player

We help out our teammates and we're team players. We make decisions with a team first approach and strive to act in the best interest of the company as a whole.

Constructive and Solution Oriented

When approached with problems and roadblocks, we're constructive and solution oriented. We think through problems and tradeoffs, proactively finding solutions.

Good Vibes

We bring positive energy whether in person or virtually to help contribute to making a positive work environment for everyone.

Follow Through

We make sure to do what we say we are going to do for team members and for customers. We're proactive, dependable and reliable in the work that we do.

CodeHS is an equal opportunity employer. CodeHS maintains a drug-free workplace.