Hardware Product Support Engineer
Trenton SystemsDuluth, GA, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelors Degree or equivalent experience 1-3 years of experience in computer test and support environment or equivalent Thorough knowledge of personal computers and operating systems Familiar with standard PC peripherals such as com-ports, parallel ports, hard disk drives and controllers, video controllers, network interfaces, keyboard & mouse controllers - as well as associated cables, power supplies and backplanes Must be experienced with troubleshooting all aspects of PC operation - from problems turning on the initial display - to hardware & configuration-related aspects of system operation Will acquire thorough knowledge of all released Trenton Systems products, including capabilities and limitations Ability to learn new computer-related technologies and how they are tested / verified within the computer system Understands / able to learn how to use test equipment such as oscilloscopes, multi-meters, logic analyzers, thermal chambers, etc., in a lab environment targeted at computer testing and validation.
Description : Position Summary
The Product Support Engineer provides technical support and information on Trenton products and their expected performance in response to customer calls and inquiries, and other duties as assigned. Executes the necessary tests required to qualify new Trenton products throughout the engineering design phase and other test duties as required. The Test Engineer will strive to satisfy the needs of customers, both internal and external, with on-time delivery and continuous improvement in quality, products, and services.
Product Support Engineer Essential Duties & Responsibilities
- Provide direct phone & e-mail support for Trenton customers & potential customers
- Record specific customer information for each technical support call using appropriate database
- Assist users in troubleshooting over the phone & via e-mail - providing expertise, along with BIOS & driver files to solve problems and reduce unnecessary RMAs
- Inform Product Support Engineering Manager about anomalies that require Engineering investigation correction in manufacturing processing
- Under supervision of Product Support Engineering Manager, configure systems to duplicate & troubleshoot customer problems
- May contact other manufacturers support departments to help uninformed / unskilled Trenton customers
- May support Engineering design and development efforts
- Under supervision of Product Support Engineering Manager or Product Support Engineering Lead, perform required testing on Trenton products currently in development
- Create test reports to define the performance of products currently in development
- Escalate failures found during product development testing to appropriate engineer (s), Product Support Engineering Manager and Product Support Engineering Lead.
- Attempt to identify improvements in efficiency in processes and improvements in services and products and provide input to continuous improvement team
- Identify and manage risk in products, processes, and environment
PM21
Requirements :
Product Support Engineer Job Requirements
PI4cc434d34b7c-29952-37777743
serp_jobs.job_alerts.create_a_job
Hardware Engineer • Duluth, GA, United States
Job_description.internal_linking.related_jobs
A company is looking for a Product Owner - Service Units.Key Responsibilities Define and maintain the vision and roadmap for Service Units Manage scope and utilization of Service Unit allocation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Hardware Support Engineer - Field Device Operations.Key Responsibilities Monitor, maintain, and troubleshoot a fleet of field devices including cameras and POS transact...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.Every successful engineering career needs a solid foundation, and thats exactly what youll get.Do your job right...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
K, Dental, Life, Medical, Vision, PTO, Holiday Pay.This is a full-time on-site role for a Product Development Manager located in Conyers, GA.
This Product Development Manager will be responsible for...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for an Emerging Technology Associate in Semiconductor Software Product Development.Key Responsibilities Assist in the development of embedded software and firmware for semico...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Senior Embedded Software Engineer (Firmware).Key Responsibilities Co-design next-generation compute accelerators with the hardware team Develop real-time firmware enab...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Embedded Software Engineer (Generalist).Key Responsibilities Co-design next-generation compute accelerators with the hardware team Develop real-time firmware en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
Arsenale is reimagining industry for the neo-industrial age — building a new production infrastructure grounded in biology, intelligence, and regeneration.
Our proprietary platform unites precision ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Define and deliver the next generation of enablement user experience, features, and integrations, focusing on delivery on data cloud platforms.
This includes defining stakeholders needs, product vis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30)
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives.
Joining Advantage Solutions...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Greetings from Donato Technologies Inc.We have an immediate opening with my client.If you are looking for a new project, please send me a copy of your updated resumes.
Location : Jacksonville, FL | A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for an Associate Technical Support Engineer (Eastern or Pacific Time).Key Responsibilities Review and handle customer inquiries, using established triage processes to resolve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Product Engineer to develop features for a developer platform focused on AI orchestration.Key Responsibilities Design and implement new features across the dashboard, A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Platform Support Engineer to provide advanced technical support and troubleshoot complex issues.
Key Responsibilities Manage and prioritize support tickets according to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Product Owner - Mobile.Key Responsibilities Own the roadmap for mobile solutions and align products with client needs Maintain and prioritize the product backlog, writ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Senior EndPoint Ransomware Product Engineer.Key Responsibilities Analyze ransomware samples and threat actor tools to inform product features and validate capabilities ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
Mujin is the future of industrial robotic systems in production and distribution environments.Our technology gives robots perception and awareness, enabling them to take on more advanced tasks.We a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Technical Product Owner to drive the maturity of their internal development platform and CI / CD pipelines.
Key Responsibilities Own and manage the CI / CD pipeline product ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
- serp_jobs.job_card.promoted
Product Owner
VirtualVocationsNorcross, Georgia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Hardware Support Engineer
VirtualVocationsNorcross, Georgia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Electronics Engineer
U.S. NavyCanton, GA, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Product Development Manager
MGM ProductsConyers, GA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Emerging Technology Associate
VirtualVocationsNorcross, Georgia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Embedded Firmware Engineer
VirtualVocationsDecatur, Georgia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Senior Embedded Software Engineer
VirtualVocationsAlpharetta, Georgia, United Statesserp_jobs.job_card.full_time
Hardware Engineer
Arsenale BioyardsAtlanta, GA, USserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Product Owner
Axiom Software Solutions LimitedAtlanta, GA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Part Time Product Demonstrator in Costco
CDS (Club Demonstration Services)Jersey, GA, USserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Technical Product Owner
Donato Technologies IncAlpharetta, GA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Associate Technical Support Engineer
VirtualVocationsAlpharetta, Georgia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Product Engineer
VirtualVocationsAlpharetta, Georgia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Platform Support Engineer
VirtualVocationsLawrenceville, Georgia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Product Owner for Mobile Applications
VirtualVocationsDecatur, Georgia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Senior Ransomware Product Engineer
VirtualVocationsAtlanta, Georgia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Product Manager I
MujinSuwanee, GA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Technical Product Owner - WA / OR / AZ / TX / NC / ID
VirtualVocationsAlpharetta, Georgia, United Statesserp_jobs.job_card.full_time