Director of Training and Service Sales Chicago, IL

Job Description :

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of a regional field resources dedicated to dealer profitability and relationship support. Responsibilities will include, but are not limited to :

• Leading training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculum
• Architecting and deploying the national training & servicing framework—including content, playbooks, reporting, and platform
• Recruiting and managing a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer support
• Launching live seminars, virtual academies, and in-store support tailored to new hires and distribution partners
• Overseeing creation of income-focused training content : sales playbooks, objection-handling scripts, and deal optimization techniques
• Supporting agencies and distribution partners with scalable training assets and consultative field support
• Owning reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedback

Training : On the job

Requirements :

Benefits :

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including : - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Company car for business and personal use- Professional development and training- Promotion from within- Paid vacation and sick days- Eight paid holidays- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Bachelor’s degree or equivalent experience. Ability to travel 60-70% across the US. 8+ years of leadership in income development, F&I training, or dealer services required. Deep knowledge of F&I products, sales processes, and dealership operations. Proven ability to build teams and programs from scratch. Skilled in instructional design, LMS deployment, and analytics-driven performance management. Entrepreneurial mindset with strong field presence and business acumen. Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI / DUI / DWI violations in the last five years

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