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IT User Support Coordinator

IT User Support Coordinator

TotalEnergiesHouston, TX, US
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Overview

IT User Support Coordinator at TotalEnergies

Location : Houston, Texas; reporting locally to the Information Technology Manager

Contexte et environnement

Shape your future with TotalEnergies

What You Will Bring

  • Operates within a high-pressure trading environment with strict commercial deadlines
  • System disruptions can have significant financial consequences
  • Requires agility, responsiveness, and a strong commitment to operational excellence

What You'll Do

IT Support & Delivery

  • Be part of the elite 24 / 7 / 365 support rotation for our trading systems
  • Own the resolution of hardware / software issues — from ticketing to troubleshooting
  • Deliver hands-on training for users on tech tools and video conferencing
  • Escalate complex problems and collaborate with global teams
  • Investigate security incidents and ensure compliance
  • Handle equipment setups, moves, and changes with precision
  • Manage user access and permissions with strict adherence to policy
  • Keep daily operations smooth with proactive checks and task execution
  • Process purchase requests and invoice entries to keep things running

    • User & Tech Environment Management

  • Champion the deployment and evolution of user devices — laptops, dealer boards, phones, and more
  • Gather insights from users to drive innovation and improvements
  • Communicate changes clearly and ensure user alignment
  • Align with global IT standards and policies to maintain consistency and excellence

    • Activités

    Ready to work with a global energy powerhouse? Apply today!

    Profil du candidat

  • Deliver exceptional user support that keeps our business operating smoothly
  • Ensure data quality and system reliability through smart use of support tools
  • Provide the IT Manager with actionable insights and performance metrics
  • Protect the company from financial and compliance risks by maintaining system integrity

    • Informations supplémentaires

    TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.

  • Seniority level

    • Entry level

  • Employment type

    • Full-time

  • Job function

    • Information Technology

  • Industries

    • Oil and Gas

    Referrals increase your chances of interviewing at TotalEnergies by 2x

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