GIS Analyst at Global Pharma Tek Atlanta, GA

GIS Analyst job at Global Pharma Tek. Atlanta, GA.

Job Title : GIS Analyst

Location : Atlanta, GA

Duration : 10 Months

Job Description :

• Troubleshoots end-user problems and coordinates with IT staff to resolve issues, helping users become more productive with ArcGIS.
• Handles requests related to ArcGIS Desktop (ArcMap 10.6.1 / ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g., Esri Web / Experience Builder, Esri Enterprise Portal), cloud products (e.g., ArcGIS Online, SiteScan), and mobile products (Field Maps).
• Reviews and triages support tickets, contacts users for clarification, gathers information, isolates, replicates, and troubleshoots issues.
• Resolves issues or escalates to more experienced staff when necessary.
• Provides user instruction and guidance, assists GIS / IT teams in implementing solutions, and prepares documentation or knowledgebase articles.
• Develops GIS User Group and conducts training programs to support GDOT GIS User Group.
• Works primarily with the Enterprise GIS Team, interacting with end users and customers, following guidance to resolve tickets.
• The team includes 2 ArcGIS developers, 2 System Administrators, a data manager, and a team leader, supporting over 180 ArcGIS Desktop users and approximately 60,000 annual web visits.
• Supports GIS applications for feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.

Responsibilities :

This job posting is active and currently accepting applications.

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