Sales & Service Manager

Job Description

Job Description

Description :

JOSEPH A. FLOREANO ROCHESTER RIVERSIDE CONVENTION CENTER JOB DESCRIPTION

Department : Sales & Service Position : Sales & Service Manager

General Description :

The Sales & Service Manager is an entry level sales position who shall work with other Sales & Services Manager and assist the Director of Sales in conducting the day-to-day activities of the Sales Department.

Primary Responsibilities :

1. Sales & Service Manager’s will work Monday through Friday from 8 : 30AM to 5PM, evenings and weekends as necessary. Travel as needed.

2. Perform all sales-related functions in support of the basic marketing plan, including :

• Account solicitation in the local, state, regional, national markets and public shows.
• Send clients pre-event information and follow up on all other aspects that affect each booking.
• Negotiate and initiate formal license agreements.
• Handle pre-event correspondence and meetings until such time as the account can be turned over to an event manager and the Food and Beverage Department.
• Package large conventions with hotels where applicable.

3. As needed shall assist in developing the basic sales and marketing plan to include advertising, specialty advertising items. Etc.

4. Represent The Center at various trade-related functions and conventions.

5. Be knowledgeable of the basic concept of The Center and assist in the selling and marketing direction of this program.

6. Acts as liaison with Visit Rochester (VR), VIC, and local hotels and suppliers by taking an active part in all facets of the industry.

7. Such other duties, functions, special projects, and responsibilities as assigned by the Director of Sales.

Other Responsibilities :

1. Sales & Service Manager’s shall be knowledgeable in all-administrative procedures and operational procedures of The Center and must always maintain a high public and professional image in representing The Center.

2. Provides weekly reports to the Director of Sales regarding inquiries, bookings, site visits and other sales activities.

3. Must relate and respond to all other personnel in the process of implementing the marketing program.

Requirements : Qualifications :

1. Minimum two (2) years’ experience in a marketing or sales function, preferably in the Hospitality Industry.

2. Associate’s degree in marketing, business or related field. Years of experience may be substituted for degree.

3. Ability to demonstrate an aptitude for developing marketing principles and techniques.

4. Ability to communicate effectively.

5. Computer skills in Microsoft Office, and Ungerboeck / Momentous experience helpful.