Auto Special Services Supervisor
Harris County Tax Assessor-Collector's Office is seeking a dedicated, detail-oriented, and customer-focused Auto Special Services Supervisor to join our team. The Auto Special Services Supervisor is a leadership role within customer service operations, responsible for supporting upper management in overseeing and coordinating departmental activities. This position ensures the smooth and efficient operation of the division by supervising deputies, monitoring performance, providing coaching, and maintaining high service standards. The Supervisor assists with planning and coordinating administrative and technical functions related to automobile tax collection and titling applications, ensuring full compliance with State of Texas regulations. In addition, this role supports management in developing work schedules, directing daily operations, and fostering a customer-focused environment by delivering exceptional service and guidance.
The Harris County Tax Assessor-Collector's Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks, including :
- Property Tax Collection : Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
- Motor Vehicle Services : Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.
- Voter Registration : Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.
- Additional Revenue Collection : Collecting certain fees, fines, and revenues related to permits or state mandates, depending on the county's needs.
Duties and Responsibilities :
Execute daily opening and closing procedures, including verifying the accuracy of title work and reconciling bank deposits.Conduct weekly inventory control of departmental supplies (e.g., plates, placards) and process deletions for voided, damaged, or missing items.Prepare and issue refund letters in accordance with established guidelines.Assign and track work distribution to Deputy Specialists.Manage inbound communications by responding promptly to phone calls and emails.Maintain daily dashboard updates, monitor production, and track backlog to ensure operational efficiency.Oversee staff and departmental operations in the absence of the manager.Facilitate training programs for new hires and provide ongoing coaching and development for team members.Collaborate and communicate effectively with internal departments and external customers.Review and verify employee timesheets for accuracy and compliance with policies.Availability to work weekends as required.Harris County is an Equal Opportunity Employer.
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education and Experience :
High school diploma or GED equivalent from an accredited U.S. institutionA minimum of (2) years of cash handling, data entry, and customer service experience, and at least (1) year of supervisory / management experience.Must have current Auto Division experience within the Tax OfficeKnowledge, Skills & Abilities :
Excellent reading comprehension with strong verbal and written communication skills.Proficient in PC use, including the ability to review reports accurately and identify errors.Ability to quickly learn and retain large amounts of detailed information.Capable of working independently without constant supervision while contributing effectively to a team-oriented environment.Must be able to multitask, adjust to changing priorities, rotate to other branch locations / cross-train in other sections of the division without advance notice, and work extended hours as needed.Consistently maintain a professional attitude and appearance, while delivering courteous and effective customer service.Demonstrated ability to maintain confidentiality regarding sensitive customer and departmental information.Able to accept guidance, follow supervisory direction, and perform additional duties as assigned.Professionalism : Demonstrates a professional attitude and appearance, with the ability to interact effectively with employees at all levels of management.Technical Proficiency : Proficient in the use of personal computers, office applications, and related technology to perform daily responsibilities accurately and efficiently.Multitasking & Organization : Ability to manage and prioritize multiple concurrent assignments while maintaining attention to detail and meeting deadlines.Teamwork & Collaboration : Capable of functioning effectively in a team-oriented environment while also working independently as needed.Information Retention : Strong capacity to learn and retain large amounts of information to apply effectively in daily operations.Physical Requirements : Ability to maneuver and lift up to 30 pounds to a height of 3 feet as part of routine job functions.Confidentiality : Adheres strictly to office confidentiality requirements regarding sensitive customer and departmental information.Adaptability & Supervision : Able to take direction, respond well to supervision, and perform other duties as assigned with flexibility.NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Education & Experience :
Two (2) years of supervisory / management experience in customer service or a related fieldBilingual in Spanish and English; strongly preferredAssociates degreeGeneral Information
Work Environment and Physical Demands :
Physical Requirements : Minor physical effort is required, including extended periods of standing, walking, bending, reaching, stretching, climbing, and lifting items weighing up to 30 pounds. Duties may also involve filing, delivering, and sorting materials.Work Environment : Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.Workload & Stress Factors : The position involves a significant volume of tasks with strict deadlines, which may create routine stress and require strong organizational and time-management skills.Equipment Use : Regular use of basic office and operational tools, including calculators, keyboards, hand tools, and other equipment, requiring good hand-eye coordination.General Conditions : Work is performed in a team-oriented office environment with expectations of professionalism, confidentiality, and consistent adherence to departmental standards.Position Type and Typical Hours of Work :
Monday-Friday 8 am - 5 pm; subject to overtime and weekendsWork Location :
Must be willing to commute to the following auto branch locations :
1001 Preston St. Houston, TX 77002Open Until Filled / Reviewing Applications on a Rolling Basis
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
