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Software Implementation Specialist

Software Implementation Specialist

Speakcore LLCPennington, NJ, US
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Job Description

Job Description

Description : Who We Are

Speakcore is an enterprise-level software platform developed by Creative MediaWorks (CMW) and built for the management of speaker bureaus and has been on the market for the past 7 years. We have an extremely talented team focused on developing and maintaining a high-quality platform that is easy to use, and results in excellent customer satisfaction. Speakcore is growing and we are excited to add a Software Implementation Specialist to our team! CMW has delivered graphic design and print solutions to the standards of life science companies and their agencies for over 30 years.

Who We’re Looking For

We are seeking a Software Implementation Specialist for a hybrid role in our NJ office that will collaborate with our business analyst and development team for implementations of our software solution—Speakcore (www.speakcore.com), used by our life science company clients and their logistical agency partners.

Key Responsibilities

  • Become a subject matter expert in the Speakcore platform, understanding the capabilities of the software, and how to implement and configure business requirements from our Business Analyst using the UI (e.g., workflows, triggers and appropriate conditions, security permissions for fields and lookup values, etc.)
  • Collaborate with the Business Analyst and refine requirements, and assist with the client onboarding process
  • Work with product team in monthly sprints to understand and document how new features are configured so that they can be leveraged by new and existing customers that might want the features enabled
  • Assist with configurations for ongoing change requests clients need post-launch once in hyper care and maintenance phases
  • Create notification emails and the appropriate triggers so that they are sent under the correct conditions to support all business requirements
  • Assist with implementing all the appropriate default values and filters for each new user type during implementation (e.g., dashboard widgets with KPIs, grid views, etc.)
  • Build and preconfigure reports for various user groups in the UI
  • Assist with importing client data into the system from defined data collection templates, and transforming client data into proper templates needed for importing
  • Familiarity with Monday or other similar project management systems
  • Experience with Zendesk or other similar ticketing systems
  • Track time accurately for all tasks performed

Requirements :

  • 3+ years of experience with performing configurations for complex, highly customizable enterprise applications, or a SaaS multi-tenant platform, such as Salesforce
  • BA / BS in computer science or a related field
  • Understand programming concepts and logic in order to be able to build complex workflows with multiple conditions

    • Bonus Points

  • Proficiency with SQL with the ability to perform more advanced configurations in the database, as well as experience with editing and writing JSON objects stored in the database
  • Knowledge of speaker bureau programs and other types of educational and marketing events performed by Life Science and pharma

    • Interpersonal Skills

  • Strong communicator who can bridge the gap between technical and nontechnical audiences
  • Strong analytical and problem-solving skills
  • High attention to detail
  • Multitasking abilities and excels in a fast-paced environment
  • Team player that collaborates well
  • Location
  • Hybrid working from our offices in Pennington, NJ and from home.

    • Compensation and Benefits

    Salary Range : $60,000-$90,000 per year. This range reflects our good faith estimate of expected compensation. Final pay is based on experience, skills, and qualifications. A performance-based incentive may be available after 12 months of employment.

    Benefits Overview :

  • Medical, Vision, Dental : Multiple plan options; employer contributions included.
  • 401(k) : 3% company match after 3 months.
  • PTO : 16 days annually (increase after 5 years).
  • Other Paid Time Off : Birthday, 7.5 holidays, 2 floating holidays.
  • Company-paid life, AD&D, and long-term disability insurance.
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    Implementation Specialist • Pennington, NJ, US