Customer Service Agent

Job Description

Job Description

Are you looking to grow? So are we! Allstate - Kevin Hutchins Agency in Wichita, Kansas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you , apply today!

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off

Health Insurance

Responsibilities

Process customer policy change requests.

Identify and transfer Cross sell opportunities to Sales Team

Policy Reviews with Customers

Handle all incoming claim calls from customers and follow-up.

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Ask each customer for referrals and explain our referral program.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Provide exceptional customer service and support.

Requirements

P&C License ( Property and Casualty ) MUST HAVE

Perfect Attendance / Be on time for work.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Be a great self-starter with a sense of urgency.

Excellent Communication / interpersonal skills.

Professional phone etiquette.

Help customers avoid late payment and penalties.

Help retention by customer policy reviews and winning back previous customers.