Technical Support Representative

A company is looking for a Technical Support Representative to provide technical assistance and support to store employees.

Key Responsibilities

Document problems, complete problem tickets, and request information in support tools

Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements

Effectively manage call workload and collaborate well in a team environment

Required Qualifications

6 months of technical and / or call center experience

High School Diploma or GED required or 2 years equivalent experience

Experience in a help desk / call center environment providing technical support in a retail environment (preferred)

Experience using computer hardware and software applications (preferred)