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Customer Retention Specialist

Customer Retention Specialist

Agile Resources, Inc.Westminster, CO, United States
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Our client is lookin for a Customer Retention Specialist to join their Digital Sales team!

Location : Westminster, CO (Hybrid Schedule of 3 days onsite, 2 days remote)

Compensation : $17 / hour W2

Please note this role is not open on C2C or to third-parties.

Here is what you will be doing :

  • Proactively manage and foster relationships with existing clients to drive customer retention and loyalty.
  • Conduct calls to clients who are at risk of non-renewal or expressing dissatisfaction.
  • Identify, analyze, and address "renewal blockers" and product dissatisfaction issues to secure contract extensions.
  • Gather valuable customer feedback and insights on reasons for non-renewal to inform company strategy.
  • Utilize analytical skills to review customer data and usage patterns to anticipate risks and develop targeted retention strategies.
  • Troubleshoot and resolve a variety of service, technical, or billing issues that may impact a customer's decision to renew.

Here is what our ideal candidate has :

  • 1+ years of professional experience in a customer-facing role (sales experience is a plus, but this is not an outbound sales or prospecting role).
  • Experience in subscription services, client retention, or client renewal services is preferred.
  • Experience with Customer Relationship Management (CRM) software. Salesforce experience is a huge plus.
  • Exceptional written and verbal communication skills
  • Proven ability to be a critical thinker and problem solver with a focus on delivering a high level of customer satisfaction.
  • Ability to comfortably conduct professional outbound calls and manage sensitive client conversations.
  • Bilingual proficiency in English and Spanish is highly preferred, but not required.
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    Retention Specialist • Westminster, CO, United States

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