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Veterinary Client Service Representative, PERC

Veterinary Client Service Representative, PERC

Ethos Veterinary HealthPalm Beach Gardens, FL, US
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Do you thrive in a fast-paced team atmosphere and enjoy providing compassionate care to others? If so,  Pet Emergency & Referral Center is looking to add YOU to their Client Service  team!   Salary :

  • $19.00 - $21.00 per hour based on experience Schedule :  We are a busy 24-hour emergency and specialty hospital.  Hours and days of the week will vary between 6am-3pm and 9am-6pm, four 9 hour shifts per week.

Holidays and weekends are required.  Weekly shifts will be between 3-5 days per week, not to exceed 40 hours .    Benefits :

  • 401(k) with employer match Medical / Dental / Vision Insurance plans STD / LTD / Life Insurances plans Employee Pet discount (Very generous) Paid time off Parental leave Referral program Employee Assistance Program And more!
  • PERC  in Palm Beach Gardens, Florida is a busy and growing 24-hour Emergency and Specialty hospital offering a fast-paced work environment.
  • The Emergency service is staffed by seasoned Veterinarians to provide high quality medical care to our patients around the clock, while working within a culture of true teamwork and collaboration with the Specialty departments, who offer referral and continued care for critically ill patients.
  • We work hard to support a learning environment where everyone is encouraged to ask questions and learn from co-workers, clinicians, and specialists.
  • Our team thrives in a fast-paced environment, allowing you to stay busy, excel at your duties, and making it an exciting place to be.
  • We foster an environment where all our team members are utilized to their fullest ability and encouraged to continue their professional development.

    • As a Client Service Representative, your responsibilities will include but not be limited to :

  • Promoting and maintaining exceptional customer service.
  • Handling busy, multi-line phone system.
  • Scheduling appointments for all departments.
  • Act as a point of contact with referral hospitals to ensure all patient records are sent and received appropriately.
  • Check clients in and out.
  • Act as a liaison between clients and clinical staff, ensuring clear and concise communication.
  • Support clients through difficult and emotional processes by maintaining professionalism and displaying empathy in all interactions.
  • And more...

    • About You :

  • 2+ years of Veterinary Customer Service or Hospitality Experience Demonstrated professionalism in all interactions and transactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner.   Ability to promote effective communication between the CSR team, doctors and technical staff.
  • Proficient in using computer and phone technology to manage appointments, records, and client communications efficiently.
  • Ability to be flexible and adjust to a consistently changing environment, with a desire to grow and adapt within the hospital and professional field.
  • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
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    Veterinary Client Service Representative • Palm Beach Gardens, FL, US

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