Call Center Representative

Job Description

Job Description

Job Description :

The Call Center Representative in an orthopedic setting is responsible for providing excellent customer service by handling incoming and outgoing calls related to patient inquiries, appointment scheduling, insurance verification, and general information about orthopedic services. This role requires a strong understanding of orthopedic terminology, efficient communication skills, and the ability to manage multiple tasks in a fast-paced medical environment.

Key Responsibilities :

Answer incoming calls from patients, providers, and referring offices in a professional and courteous manner.

Schedule, reschedule, and confirm appointments for orthopedic consultations, procedures, and follow-ups.

Provide accurate information about services, providers, and clinic policies.

Verify insurance details and assist patients with basic billing or coverage questions.

Document all patient interactions in the electronic medical records (EMR) system.

Triage calls to appropriate departments or clinical staff when necessary.

Maintain patient confidentiality and adhere to HIPAA regulations.

Support administrative and front desk staff as needed.

Qualifications :

High school diploma or equivalent required; medical office or call center experience preferred.

Knowledge of medical terminology, especially related to orthopedics, is a plus.

Strong communication, customer service, and problem-solving skills.

Proficiency in using scheduling software and electronic health record (EHR) systems.

Ability to multitask and remain organized under pressure.

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?