Service Advisor
Sanco Thermo KingDes Moines, IA, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionRequires a high school diploma or equivalent Transportation refrigeration product knowledge is a plus Basic computer skills Exceptional telephone etiquette skills Strong customer service skills Strong organizational skills Apply good judgment in recognizing scope of authority Able to read and interpret billing statements and work orders Communicate clearly and effectively This job operates in a parts store / repair shop environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Service Advisor
Essential Functions :
- Answers service phones and schedules appointments, as needed
- Greets customers that come in to the dealership and inquires as to the reason for their visit
- Determines necessary services by listening to the customer's description of concerns
- Verifies warranty and service contract coverage and explains provisions and exclusions
- Provides cost estimates
- Prepares a work order with specific details and assigns it to a technician
- Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost
- Maintains service records
- Enters customer's information into the dealership database, prints out invoices, and processes customer payments
Knowledge, Education and / or Experience :
Skills :
Abilities :
Working Conditions :
serp_jobs.job_alerts.create_a_job
Service Advisor • Des Moines, IA, US