Aisles Online Shopper

Aisles Online Shopper

Responsible for selecting the best of the best products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Accountable and reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager.

Primary duties and responsibilities include providing prompt, efficient, and friendly customer service, smiling and greeting customers in a friendly manner, making an effort to learn customers' names and to address them by name whenever possible, assisting customers by escorting them to the products they are looking for, securing products that are out of reach, and performing other tasks in every way possible to enhance the shopping experience. Answers the telephone and emails promptly and provides friendly, helpful service to customers who call. Accurately selects groceries ordered online by customers. Selects highest quality produce, meat, and other fresh products. Selects, scans, and bags items from all temperature zones. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time.

Secondary duties and responsibilities include tendering customer orders through POS and charging customers' credit cards, placing orders in storage at proper temperature and promptly retrieving from storage prior to customer's arrival, ensuring products maintain proper temperature through the entire process, lifting, carrying, and loading groceries into customer vehicle, continually monitoring incoming online orders to ensure prompt, on-time fulfillment, and performing other job-related duties and special projects as required.

Education and experience : High school diploma or equivalent preferred. Knowledge, skills, abilities, and worker characteristics include commitment to the Hy-Vee mission and a willingness to promote the values of the company, good verbal and written communication skills, strong interpersonal skills, ability to identify problems, develop and execute solutions, ability to substitute products for customers, upon request and unavailability, well organized, able to multi-task, and work in a fast-paced environment, ability to work independently and complete daily workload with limited supervision.

Physical requirements include visual requirements, ability to perform medium work, ability to perform the following physical activities, and working conditions in a retail store setting.

Equipment used to perform job includes pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax.

Has daily contact with store personnel, customers, and the general public.

The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience.