Guest Room Attendant - seasonal

Guest Room Attendant

The Guest Room Attendant position is responsible for maintaining a high standard of cleanliness in each guest room. Room Attendants refresh rooms for guests who are continuing their stay, as well as thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in.

Responsibilities

ESSENTIAL JOB FUNCTIONS :

• Clean vacant and occupied rooms in accordance with Omni Standards, clean one room at a time, servicing / cleaning 15 credits of guest rooms in an 8 hour shift.
• Thoroughly clean guest rooms include making beds, changing the sheets / pillow cases and duvet in all check out room, changing sheets / pillow cases and duvet every 3rd day or as request by guest in occupied rooms, changing bed pads when dirty. Cleaning bathrooms, vacuuming, and dusting daily.
• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, shower glass walls, bathtub, shower, and floor.
• Replace / replenish shampoo / conditioner / body wash / lotion in the bathrooms
• Replace facial, toilet tissue, and bathroom amenities in the correct amount and location. Inspect the condition of the rubber mat and replace it if it is wet / dirty.
• Inspect the condition of bath robes and replace soiled / damaged ones.
• Clean the coffee maker and replenish coffee / tea. Check and clean all fridges.
• Perform all job functions with attention to detail, speed, and accuracy.
• Respond to all guest requests in a polite and timely fashion
• Maintain clean hallway in front of the guest room doors
• Keep the GRA cart / supply cart neat and organized at all times
• Check all equipment prior to and after its use to ensure that it is in good working order
• Restock and replace used items within guest rooms.
• Remove room service tables and trays from guest rooms
• Ensures that no guest belongings are removed from occupied guest rooms.
• All items left (including food and beverage) behind by the guests must be reported to Security / Loss Prevention. When an item is found in a guest room, leave it in the guest room and call Loss Prevention or bring it to the Loss Prevention office.
• Communicate the clean status of each room upon completion utilizing punch phone method.
• Complete all assigned room cleaning credits.
• Clean rush / early check-in request rooms first as a priority as requested by supervisors / managers.
• Report any maintenance deficiencies daily to supervisors / managers. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Review the quality of cleaning with the supervisor and return to the room if necessary to rectify cleanliness issues or standards noncompliance.
• Inform supervisors / managers immediately if you need PPE, linen, chemicals, equipment (vacuum)
• Attend all department training courses and meetings required and complete MOS audits.
• Maintain a professional, neat, and organized appearance according to Omni standards.
• Must remain professional and respectful at all times.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident
• Associate has knowledge of chemicals used for cleaning purposes. Associate knows and uses Proper Protective Equipment as required, especially when cleaning Biohazard. Maintains a safe, organized, and clean work environment at all times.
• Completes all assigned duties as directed by the supervisors / managers / ADOH / DOH, which include but are not limited to the job description outlined above.

Qualifications