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Counselor (LCSW) HPN Hancock Counseling

Counselor (LCSW) HPN Hancock Counseling

Hancock Physician NetworkGreenfield, IN, US
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Job Description

Job Description

JOB SUMMARY :

  • Demonstrated communication skills to effectively communicate with management, providers, and patients.
  • Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
  • Demonstrated ability in handling patient confidentiality.
  • Ability to work with peers in a team situation and create a positive work environment for team members.
  • Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel / Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology.
  • Ability and availability to work on call when scheduled (as needed).

QUALIFICATIONS :

JOB SPECIFIC CORE COMPETENCIES :

  • Provides professional social work services to patients and families including direct counseling services, crisis intervention, and coordination of community services / resources.
  • Comprehensive and culturally sensitive psychological assessments
  • Development of care plan specific to patient needs
  • Appropriate documentation of assessment, interventions and treatment data

    • ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

    The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

    Demonstrates the following competencies :

  • Conducts comprehensive, culturally sensitive psychosocial assessments, develops care plans, and provides counseling and crisis intervention services to individuals and families.
  • Coordinates services with appropriate clinic and community resources.
  • Provides information and education about health / mental issues to individual patients and to groups.
  • Documents assessments, interventions, and treatment data in medical record.
  • Provides social work consultation to clinic staff and community providers as appropriate. Serves as liaison to community health care network.

    • Attitude / Customer

  • Caring, compassionate, and approachable in all customer contacts
  • Privacy – respects customers’ right to privacy and modesty
  • Confidentiality – maintains customers’ confidentiality
  • Telephone etiquette – speaks so that customers hear a smile
  • Appearance – takes personal ownership in appearance and that of work environment
  • Initiative – takes necessary steps to fix problems immediately
  • Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
  • Timely service – recognizes that customers’ time is very valuable; provides them with prompt service
  • Customer information / education – provides customers with the best information needed to make informed choices

    • Relationship Competencies / Work Group

  • Demonstrates advocacy, respect and truth telling
  • Demonstrates accountability for own actions
  • Demonstrates ability to respectfully address interpersonal conflicts
  • Takes initiative to help others
  • Demonstrates a learning attitude toward solving problems
  • Demonstrates openness to change and new learning
  • Reports to work on time and has regular attendance
  • Adheres to practice defined dress code
  • Attends Staff meetings

    • Ethical Decision-Making

  • Respects the needs, expectations and rights of all individuals
  • Advocates the rights of all to a safe environment
  • Uses sensitivity to cultural diversity to guide decision-making

    • Performance Improvement

  • Identifies work processes and strives to reduce cost and increase satisfaction
  • Identifies customers and demonstrates understanding of customers’ expectations
  • Actively works to increase satisfaction of all
  • Monitors customers’ satisfaction
  • Takes active role in department process improvement efforts; demonstrates understanding of outcomes
  • Demonstrates an understanding of responsibilities
  • Demonstrates diagnostic thinking / reasoning
  • Utilizes feedback from peers, supervisor, customers to drive performance and behaviors
  • Prioritizes workplace safety

    • CERTIFICATION / LICENSE : Current Indiana social work license.

    ADDITIONAL LICENSURE / CREDENTIAL REQUIREMENTS :

  • Master’s degree in social work from an accredited school of social work.

    • ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS :

  • Minimum of two years of experience in a social work and broad background with diverse patient populations, preferably in a medical setting.
  • Mandatory Continuing Education : Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and / or Hancock Regional Hospital.
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