Account Coordinator

Job Description

Job Description

We are looking for a bilingual Account Coordinator to join our team in Aston, Pennsylvania. In this Contract-to-permanent position, you will play a key role in fostering relationships with existing and prospective Select Employee Groups (SEGs) by promoting our credit union's products, services, and programs in both English and Spanish. Your efforts will help expand our reach and enhance member engagement while ensuring cultural and linguistic accuracy in promotional materials.

Responsibilities :

• Build and maintain relationships with Select Employee Groups (SEGs) by presenting credit union programs, products, and services.
• Identify and acquire new SEGs, securing approvals for additions and changes as needed.
• Conduct outreach campaigns to members using lead lists, both via phone and other communication channels.
• Collaborate with the Marketing team to proofread and adapt Spanish-language promotional materials for accuracy and cultural relevance.
• Represent the credit union professionally and positively at events and during interactions with members and employees.
• Promote the mobile branch delivery channel and other services to potential SEGs.
• Assist with administrative tasks such as ordering office supplies and maintaining billing functions.
• Support collections efforts for consumer accounts as required.
• Provide exceptional customer service in a call center environment, ensuring member satisfaction.
• Fluency in both English and Spanish, with strong written and verbal communication skills.
• Previous experience in customer service, preferably within a call center or similar environment.
• Familiarity with consumer collections and billing functions.
• Strong administrative skills, including the ability to manage office supplies and support operational needs.
• Proven ability to conduct outreach and build meaningful relationships.
• Experience proofreading and adapting written materials for cultural and linguistic accuracy.
• Ability to work effectively both independently and as part of a team.
• Detail-oriented demeanor and commitment to representing the organization positively.