Administrative Supervisor Public Works

Administrative Services Manager

Responsible for the overall operation of the billing, cashier, and customer service areas within the Public Works department and the supervision of public facing staff assisting community members establishing new services. Assists the Public Works department with recruiting, onboarding, payroll processing, and training. Collaborates with special projects, event support, research, analysis, and implementation. Provides high-level administrative support to senior leadership, managing calendars, scheduling meetings, and prioritizing meetings. The ideal candidate will possess strong administrative, organizational, and communication skills, and contribute to the department's efficiency and overall success.

The salary range for this position is $66,353- $92,895 per year with a hiring range of $66,353 - $79,624, depending on qualifications and experience.

Essential Functions :

• Responsible to deliver a full range of administrative services related to supporting the decision-making processes and organizational goals of senior department leadership.
• Serves as department liaison with recruiting, onboarding, and offboarding in HRIS.
• Compiles and maintains FTE, salary, and position authorization reconciliations for the department.
• Investigates and resolves complaints and inquiries without direction.
• Required to participate as needed during emergencies, including emergency operations center activations.
• Supervises administrative staff within customer service areas. Assign projects, schedule, train, monitor progress, review work, develop performance standards, and appraising performance.
• Provides effective management and leadership.
• Recommends personnel actions including hiring, promotion, individual accountability measures, and separations.
• Monitors productivity and quality assurance benchmarks; provides escalation support and direction.
• Demonstrates behaviors that sets a positive example for integrity, fiscal responsibility, and professionalism.
• Establishes customer service policies and procedures.
• Lead investigator for Solid Waste complaints.
• Makes policy decisions and resolves customer problems.
• Maintains rates and system control changes, implement and tests the use of new system features and processes, researches and resolves problems, and provides staff training on systems.
• Responsible for the accurate billing and payment processing of Solid Waste customer billing.
• Oversees the preparation of daily deposits for the department and the petty cash proceeds for the Recycling Center.
• Researches and resolves daily balancing errors and assists with reconciling billing cash reports as needed.
• Compiles data and prepares regularly scheduled and special reports for Solid Waste.
• Assists with planning and coordination of customer call center including accessing appropriate staffing, and scheduling volume needs.
• Participates as an integral member of Public Works Management Team.
• Responsible to oversee division projects from inception to completion.

Other Job Functions :

Job Level and Management Expectations :

Supervisor for Benefitted Employees :

Qualifications : Education :

Experience :

An equivalent combination of education and or experience may substitute for education requirements on a year for year basis.

Knowledge, Skills, and Abilities :

Physical Demands and Working Conditions :

Additional Working Demands / Conditions :

This position is considered essential personnel required to report for duty in response to community emergencies (e.g. natural disaster, fire, flood, blizzard, etc.).

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor's Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work, and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of : Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

Benefit Eligible Benefits Package Includes :

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and / or local law.

The City of Loveland participates in E-Verify. In accordance with